Video Teller: Member Services & Finance Support

CommunityAmerica Credit Union; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A financial services institution in Kansas City is seeking a Video Teller to provide support and service to members through digital interactions. This role includes determining member needs, educating them on products, and ensuring accurate transactions. The ideal candidate will have customer service experience, strong multitasking abilities, and knowledge of credit union services. Candidates with an associate or bachelor's degree are preferred. The position requires flexibility in schedule and the ability to lift up to 20 pounds.

Qualifications

• 1 year of experience in a financial institution or customer service position.
• Ability to adapt to changes in systems, processes, and procedures.
• Willingness to develop knowledge of credit union services and products.

Responsibilities

• Determine member needs and educate them on beneficial products.
• Provide quality service that exceeds member expectations.
• Process cash, check, and transfer transactions accurately.

Skills

Multitasking

Sales techniques

Conflict resolution

Confidentiality

Teamwork

Education

High School diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Spreadsheet software

Word processing software

Job description

A financial services institution in Kansas City is seeking a Video Teller to provide support and service to members through digital interactions. This role includes determining member needs, educating them on products, and ensuring accurate transactions. The ideal candidate will have customer service experience, strong multitasking abilities, and knowledge of credit union services. Candidates with an associate or bachelor's degree are preferred. The position requires flexibility in schedule and the ability to lift up to 20 pounds.