Video Teleconferencing Technician: Tier I/II Support Pro

ManTech; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

MANTECH seeks a motivated Video Teleconferencing Technician to join our team in Doral, FL. The role involves Tier I/II support for VTC systems, on-site installations, and coordinating with clients on network/configuration needs.

The ideal candidate has a high school diploma with 5 years of VTC support experience, or a IT/CS degree with equivalent experience. A fundamental IP network understanding is required, with DoD experience preferred.

Qualifications

• Highschool Diploma and 5 years’ experience providing Tier I/II support for VTC systems or related role.
• OR a Bachelor’s Degree in IT/CS or similar field is equivalent to 3 years of relevant experience.
• Fundamental understanding of IP networks and how they support VTC systems.

Responsibilities

• Perform Tier I & II customer support for VTC systems in a fast-paced environment.
• Respond to system outages and take actions to alt-route or use failover/back-up capabilities to meet client needs.
• Conduct site surveys remotely and on-site to determine requirements for new VTC installations or upgrades.
• Assist with on-site VTC installations, including end network device configurations and equipment checkout.
• Schedule conferences using Cisco’s TelePresence Management Suite (TMS).

Skills

VTC support

IP networking

Site surveys

On-site installations

Cisco TMS

Education

High school diploma

Bachelor’s degree in IT/CS (equiv. to 3 years experience)

Tools

Cisco TelePresence Management Suite (TMS)

Job description

MANTECH seeks a motivated Video Teleconferencing Technician to join our team in Doral, FL. The role involves Tier I/II support for VTC systems, on-site installations, and coordinating with clients on network/configuration needs.

The ideal candidate has a high school diploma with 5 years of VTC support experience, or a IT/CS degree with equivalent experience. A fundamental IP network understanding is required, with DoD experience preferred.