Field Support Technician

MANTECH; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

MANTECH in Doral, FL seeks a Field Support Technician to deliver advanced onsite and remote IT support, diagnose hardware/software issues, and assist with knowledgebase and training materials. The role requires active security clearances and experience with Windows systems.

The candidate should have strong problem-solving skills, the ability to communicate technical concepts clearly, and a background in cybersecurity practices or DoD-related environments.

Qualifications

• High School Diploma or GED with 5+ years in IT service desk or desktop support
• OR an associate’s degree with 3+ years of relevant experience
• OR a bachelor’s degree in CS/IT or related field with 1+ year of relevant experience
• Demonstrated experience troubleshooting hardware and software issues
• Proficiency in Windows OS installation, configuration, and troubleshooting
• Experience with cybersecurity tools and best practices
• IAT Level II Certification (e.g., CompTIA Security+)
• AZ-104 or MD-102 within 3 months of start date

Responsibilities

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting
• Diagnose and resolve hardware and software issues, install and configure equipment
• Perform onsite maintenance, upgrades and troubleshooting with minimal disruption
• Communicate complex technical concepts clearly and assist with knowledgebase and training materials
• Escalate complex issues to senior Technicians and contribute to process improvements

Skills

Troubleshooting hardware

Network troubleshooting

Windows operating systems

Cybersecurity tools

IAT Level II

AZ-104 / MD-102

Education

High School Diploma or GED + 5+ years IT support

Associate’s degree + 3+ years IT support

Bachelor’s degree in CS/IT or related field + 1+ year

Tools

MDM Solutions

Cloud technologies (AWS, Azure)

Scripting and automation tools

Ticketing systems

Job description

MANTECH seeks a motivated, career and customer-oriented Field Support Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications

• High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.
• OR an associate’s degree and 3+ or more years of relevant experience
• OR a bachelor’s degree in computer science, information technology, or a related field with 1+ years of relevant experience
• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
• Proficiency in installing, configuring, and troubleshooting Windows operating systems.
• Experience with cybersecurity tools and best practices.
• IAT Level II Certification for example: CompTIA Security+
• AZ-104 or MD-102 (obtained within 3 months of starting)

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.
• CompTIA A+ Certification.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have an active Top Secret clearance.
• Must be eligible to obtain a TS/SCI clearance.

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.