Video Solutions Support Manager – Remote (NE Region)

Motorola Solutions; Manchester (NH); Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Incentive bonus

Medical coverage

401K with match

Paid holidays

Paid time off

Stock purchase plan

Parental leave

Job summary

Motorola Solutions seeks a Video Customer Support Manager to oversee contract management, ensure SLA compliance, and coordinate across Sales, Product, Engineering, Deployment, and Customer Success teams. The role focuses on delivering high-quality video solutions, managing resource deployment, and driving service delivery excellence.

Reporting to the Video Services Regional Support Manager, this position requires building trusted relationships, maintaining up-to-date documentation, and

Qualifications

• 5+ years of lifecycle sustainment account management or 5+ years in customer support/account management for video solutions.
• Understanding of Motorola Solutions products and services.
• Familiarity with forecasting and cost/revenue/margin business acumen.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment and Support teams to manage customer engagement.
• Provide single point of contact for Contract management and ensure SLA compliance.
• Oversee execution of service agreements, deployment of field resources, and escalation processes.
• Manage service scope per contract and ensure customers understand obligations.
• Build trusted advisor relationships within accounts and identify upsell opportunities.

Skills

Account management

Customer support

Video solutions

Contract management

SLA compliance

Education

Bachelor's degree

Associates degree

High School diploma

Tools

Oracle

SCDR

Q2SC

Job description

Motorola Solutions seeks a Video Customer Support Manager to oversee contract management, ensure SLA compliance, and coordinate across Sales, Product, Engineering, Deployment, and Customer Success teams. The role focuses on delivering high-quality video solutions, managing resource deployment, and driving service delivery excellence.

Reporting to the Video Services Regional Support Manager, this position requires building trusted relationships, maintaining up-to-date documentation, and