Video Services Support Manager - North East (Remote)

Motorola Solutions; Portland (ME); Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Motorola Solutions is seeking a Video Customer Support Manager in the North America region. This role oversees day-to-day contract management and service delivery for video solutions, ensuring SLA compliance and escalation handling.

You will collaborate with Sales, Product, Engineering, Deployment, and CMSO teams to optimize customer satisfaction. The ideal candidate has 5+ years in account management or video support, strong understanding of Motorola products, and skills in forecasting and

Qualifications

• 5+ years in lifecycle sustainment account management or 5+ years in customer support/account management for video solutions such as Mobile Video or Vehicle Intelligence.
• Knowledge of Motorola Solutions products/services.
• Familiarity with forecasting and margin business acumen.
• Ability to drive contract renewals and services growth.
• Sales skills for relationships, presentations, and cross-sell opportunities.
• Capable of learning service products and creating proposals with teams.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, and Support teams across the customer engagement.
• Provide a single point of contact for contract management and SLA compliance.
• Manage service execution, deployment of field resources, and escalation processes.
• Maintain services scope per contract and ensure customer obligations are understood.
• Build trusted advisor relationships and ensure best practices in the customer's environment.
• Deliver consistent service levels and drive actions to closure.
• Coordinate updates for changes, releases, or reconfigurations with stakeholders.
• Ensure awareness of complex service matters and report on performance.

Skills

Lifecycle sustainment account mgmt

Customer support / account mgmt

Contract management

Forecasting & cost/revenue

Sales skills & presentations

Education

High School diploma / Associate /Bachelor

Tools

Oracle / SCDR / Q2SC

CMSO tools

Google Suite

Microsoft Office

Job description

Motorola Solutions is seeking a Video Customer Support Manager in the North America region. This role oversees day-to-day contract management and service delivery for video solutions, ensuring SLA compliance and escalation handling.

You will collaborate with Sales, Product, Engineering, Deployment, and CMSO teams to optimize customer satisfaction. The ideal candidate has 5+ years in account management or video support, strong understanding of Motorola products, and skills in forecasting and