Video Network Systems Manager (Genetec)

VIVA USA Inc; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

VIVA USA Inc. is seeking a Genetet Video System Manager (Administrator) for the Chicago Housing Authority project. You will lead a team of technicians, manage onsite and remote resources, and act as the primary liaison with CHA to ensure a resilient camera infrastructure and timely service delivery.

The role focuses on maintaining high uptime, coordinating with stakeholders, and overseeing maintenance, updates, and incident response across a large multi-server VMS environment.

Qualifications

• Bachelor's degree in a technology-related field.
• Experience with Video Management Systems and IP cameras.
• Ability to translate uptime metrics into executive reports.

Responsibilities

• Act as the single point of contact for the CHA Camera Infrastructure Program.
• Manage a team of technical resources onsite and remote.
• Oversee service delivery metrics and performance.
• Coordinate quarterly operational reviews with CHA stakeholders.
• Ensure 96% camera uptime across a multi-server environment.

Skills

Networking

IP cameras

Customer focus

Strong communication

Executive reporting

Education

Bachelor's Degree in IT field

Tools

Genetec

ServiceNow

Microsoft Windows

Microsoft Office

Google Workspace

Jira

Job description

VIVA USA Inc. is seeking a Genetet Video System Manager (Administrator) for the Chicago Housing Authority project. You will lead a team of technicians, manage onsite and remote resources, and act as the primary liaison with CHA to ensure a resilient camera infrastructure and timely service delivery.

The role focuses on maintaining high uptime, coordinating with stakeholders, and overseeing maintenance, updates, and incident response across a large multi-server VMS environment.