Video Systems Manager - Large-Scale Surveillance, Hybrid

TEKsystems; United States; Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Disability & Life Insurance

Job summary

TEKsystems in Schaumburg, IL seeks a Genetec Video System Manager for the Chicago Housing Authority project. You will lead onsite and remote technicians to maintain 96% camera uptime, manage service delivery, and coordinate incident notifications and case work in a hybrid role.

The role requires a related IT degree, experience with large multi-server architectures and high-throughput video storage, SLAs and RMA processes, and the ability to lift 50 lbs and work outdoors.

Qualifications

• Bachelor's degree in related IT field preferred.
• Proven track record maintaining large scale environments including multi server federated architectures, multi terabyte or petabyte archiver pools, and high throughput streaming.
• Experience negotiating and enforcing SLAs, managing warranty repair pipelines including RMA, and overseeing preventative maintenance contracts.
• Hands on knowledge of SAN, NAS, DAS, and RAID architectures engineered for high write video surveillance throughput.
• Ability to translate complex technical issues and uptime metrics into clear executive reports for non technical stakeholders and client leadership.
• Must be able to lift over 50 lbs and work outdoors in various weather conditions.

Responsibilities

• Manage a team of onsite and remote technicians, warranty and software support personnel.
• Oversee service delivery management and quarterly operational reviews with CHA stakeholders and MSI.
• Coordinate network event monitoring, dispatch services, incident notifications, and case management.
• Manage SLAs, change management, and technical support.
• Maintain a web based platform for incident access and resolution.

Skills

genetec

Video Management Systems

SAN

NAS

DAS

Windows

Linux

root cause failure analysis

Active Directory

Education

Bachelor's degree in related IT field

Job description

TEKsystems in Schaumburg, IL seeks a Genetec Video System Manager for the Chicago Housing Authority project. You will lead onsite and remote technicians to maintain 96% camera uptime, manage service delivery, and coordinate incident notifications and case work in a hybrid role.

The role requires a related IT degree, experience with large multi-server architectures and high-throughput video storage, SLAs and RMA processes, and the ability to lift 50 lbs and work outdoors.