Camera Infrastructure Network Lead (Onsite) - Chicago

Spectraforce Technologies, Inc.; North Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks a Network Administrator to manage a 7000+ camera system for the CHA project. You will lead a team of on-site and remote technicians, coordinate service delivery, and ensure high uptime across the Genetec-based infrastructure.

The role requires strong network experience, customer-facing skills, and proficiency with ticketing systems such as ServiceNow or Jira. On-site work in Chicago, IL is expected for 8 AM–5 PM operations.

Qualifications

• Network experience and hands-on administration skills.
• Experience with large video surveillance networks and IP camera systems.
• Direct customer-facing experience and ability to communicate technical info clearly.
• Familiarity with enterprise ticketing systems (ServiceNow or Jira).

Responsibilities

• Act as single point of contact for CHA camera infrastructure program.
• Lead a team of onsite and remote technicians and warranty/software support personnel.
• Oversee service delivery management, availability metrics, and performance management.
• Conduct quarterly operational reviews with CHA stakeholders and MSI.
• Coordinate network event monitoring, dispatch, incident notifications, and case management.
• Ensure field services execution, hardware repair, and software maintenance.
• Manage onsite support, change management, and warranty support for CHA program.
• Ensure SLA compliance and maintain web-based incident access via ServiceNow.

Skills

Network administration

Video surveillance networks

Customer-facing skills

Education

Bachelor's degree in related IT field

Tools

ServiceNow

Jira

Genetec

Job description

Spectraforce Technologies, Inc. seeks a Network Administrator to manage a 7000+ camera system for the CHA project. You will lead a team of on-site and remote technicians, coordinate service delivery, and ensure high uptime across the Genetec-based infrastructure.

The role requires strong network experience, customer-facing skills, and proficiency with ticketing systems such as ServiceNow or Jira. On-site work in Chicago, IL is expected for 8 AM–5 PM operations.