Senior Camera Systems Manager - Large-Scale Uptime Expert

TEKsystems; Schaumburg (IL); Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life Insurance

Disability benefits

Job summary

TEKsystems is seeking a Genetec Video System Manager to serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program in Schaumburg, IL. You will manage a large, multi-site camera network and lead onsite and remote technicians to ensure high uptime and effective incident resolution.

You will coordinate SLAs, change management, and provide executive reporting on uptime metrics to stakeholders.

Qualifications

• Bachelor's degree in related IT field preferred.
• Proven track record maintaining large scale environments incl. multi server federated architectures and terabyte/petabyte archiver pools.
• Experience negotiating and enforcing SLAs, managing warranty repair pipelines including RMA, and overseeing preventative maintenance contracts.
• Hands-on knowledge of SAN, NAS, DAS, and RAID architectures for high write video surveillance throughput.
• Ability to translate complex technical issues and uptime metrics into clear executive reports for non-technical stakeholders.

Responsibilities

• Manage a team of onsite and remote technicians, warranty and software support personnel.
• Oversee service delivery management and quarterly operational reviews with CHA stakeholders and MSI.
• Coordinate network event monitoring, dispatch services, incident notifications, and case management.
• Manage SLAs, change management, and technical support.
• Maintain a web-based platform for incident access and resolution.
• Travel/onsite work for Chicago-based CHA camera infrastructure project.

Skills

Genetec

Video Management Systems

SAN

NAS

DAS

Windows

Linux

Root Cause Analysis

Active Directory

Education

Bachelor's degree in IT

Tools

SAN

NAS

DAS

Job description

TEKsystems is seeking a Genetec Video System Manager to serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program in Schaumburg, IL. You will manage a large, multi-site camera network and lead onsite and remote technicians to ensure high uptime and effective incident resolution.

You will coordinate SLAs, change management, and provide executive reporting on uptime metrics to stakeholders.