Systems Manager

TEKsystems; United States; Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Disability & Life Insurance

Job summary

TEKsystems in Schaumburg, IL seeks a Genetec Video System Manager for the Chicago Housing Authority project. You will lead onsite and remote technicians to maintain 96% camera uptime, manage service delivery, and coordinate incident notifications and case work in a hybrid role.

The role requires a related IT degree, experience with large multi-server architectures and high-throughput video storage, SLAs and RMA processes, and the ability to lift 50 lbs and work outdoors.

Qualifications

• Bachelor's degree in related IT field preferred.
• Proven track record maintaining large scale environments including multi server federated architectures, multi terabyte or petabyte archiver pools, and high throughput streaming.
• Experience negotiating and enforcing SLAs, managing warranty repair pipelines including RMA, and overseeing preventative maintenance contracts.
• Hands on knowledge of SAN, NAS, DAS, and RAID architectures engineered for high write video surveillance throughput.
• Ability to translate complex technical issues and uptime metrics into clear executive reports for non technical stakeholders and client leadership.
• Must be able to lift over 50 lbs and work outdoors in various weather conditions.

Responsibilities

• Manage a team of onsite and remote technicians, warranty and software support personnel.
• Oversee service delivery management and quarterly operational reviews with CHA stakeholders and MSI.
• Coordinate network event monitoring, dispatch services, incident notifications, and case management.
• Manage SLAs, change management, and technical support.
• Maintain a web based platform for incident access and resolution.

Skills

genetec

Video Management Systems

SAN

NAS

DAS

Windows

Linux

root cause failure analysis

Active Directory

Education

Bachelor's degree in related IT field

Job description

Description

The Genetec Video System Manager will serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program, managing a 7000 plus camera system with a primary goal of achieving 96 percent overall camera uptime. Responsibilities include managing a team of onsite and remote technicians, warranty and software support personnel, overseeing service delivery management, conducting quarterly operational reviews with CHA stakeholders and MSI, coordinating network event monitoring, dispatch services, incident notifications, and case management. Role also includes managing SLAs, change management, technical support, and maintaining a web based platform for incident access and resolution. Chicago onsite role with occasional outdoor work required.

Skills

genetec, Video Management Systems, SAN, NAS, DAS, Windows, Linux, root cause failure analysis, active directory

Top Skills Details

genetec,Video Management Systems,SAN,NAS,DAS

Additional Skills & Qualifications

Bachelor's degree in related IT field preferred. Must have proven track record maintaining large scale environments including multi server federated architectures, multi terabyte or petabyte archiver pools, and high throughput streaming. Experience negotiating and enforcing SLAs, managing warranty repair pipelines including RMA, and overseeing preventative maintenance contracts. Hands on knowledge of SAN, NAS, DAS, and RAID architectures engineered for high write video surveillance throughput. Ability to translate complex technical issues and uptime metrics into clear executive reports for non technical stakeholders and client leadership. Must be able to lift over 50 lbs and work outdoors in various weather conditions.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $40.00 - $50.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a hybrid position in Schaumburg,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.