Video Lottery Terminal Attendant - Part Time (Shift Times: 4:30pm-11pm or 6:30pm-1am)

JACK Entertainment; North Randall (OH); On-site; USD 11,000 - 15,000; Part time

Job summary

JACK Entertainment in North Randall, OH is seeking a Video Lottery Terminal Attendant for part-time shifts (4:30pm-11pm or 6:30pm-1am). You will greet guests, monitor VLT machines, and ensure smooth operation while maintaining compliance with gaming regulations.

The role requires basic math, cash handling familiarity, and excellent guest service. You must read and speak English, be able to stand long hours, lift up to 40 pounds, and work non-traditional hours.

Qualifications

• Must possess basic math skills.
• Previous money handling experience preferred.
• Ability to read, write, speak and understand English.
• Ability to respond to common inquiries from customers and employees.
• Must be willing to work non-traditional days and hours.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry up to 40 pounds.

Responsibilities

• Provide efficient guest service to all VLT guests and monitor machines for operation.
• Patrol assigned sections and engage guests to enhance their experience.
• Communicate VLT floor functionality and respond to service requests.
• Verify and countersign hand paid jackpots and reconcile bank/wallet at shift end.
• Promote JACK brand amenities and cross-sell property events.
• Maintain VLT areas clean, secure and compliant with policies.

Skills

Money handling

English communication

Guest service

Non-traditional hours

Education

High school diploma or equivalent

Job description

Video Lottery Terminal Attendant - Part Time(Shift Times: 4:30pm-11pm or 6:30pm-1am)

Locations

Showing 1 location

N Randall, OH 44128, USA

• Rate : $9.88 USD per hour
• Full-Time

Description

Essential Functions

• Responsible for providing efficient guest service to all VLT guests and ensuring VLT machines are monitored on a continual basis for operation at maximum efficiency.
• Actively patrols assigned sections looking for opportunities to surprise and delight guests
• Enhances guest’s VLT entertainment experience by creating a fun, high-energy environment through the celebration of VLT wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each and every interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of VLT Floor (i.e. Fast Cash - ticket in/ticket out).
• Responds to the right customers in the right order for service requests including VLT dispatch, VLT candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps VLT areas clean, secure, and well maintained
• Corrects minor machine malfunctions including coin jams, printer errors, bill validators, VLT light repairs.
• Participates in VLT machine upgrades and implementing new initiatives.
• Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date.
• Maintains monetary and paperwork accuracy within department standards.
• Accurately pays jackpots; performs buy-in transactions with VLT players; counts down and reconciles bank/wallet at end of shift.
• Promotes and cross sells JACK brand amenities and property events.
• Increases customer base by opening new accounts through cross-selling and promoting JACK Rewards.
• Actively stays informed of continually changing promotional events and services.
• Maintains in-depth game knowledge and proactively explains games to customers.
• Offers participation in high-energy, team building “Buzz” sessions to exchange information on property events and to improve guest service and department survey scores.
• Ensures compliance of state mandated age restrictions through the support of “Project 21”.
• Endorses the business objectives, ethics and values of JACK Entertainment. Acts in accordance with the Code of Commitment.
• Partners with other departments and functions to understand and promote property-wide initiatives and programs.

Knowledge, Skills & Abilities

• Must possess basic math skills.
• Previous money handling experience preferred.
• Ability to read, write, speak and understand English.
• Ability to respond to common inquiries or complaints from customers and employees.
• Must be willing to work non-traditional days and hours.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry.
• Must be able to turn key constantly.
• Must be able to stand, walk and maneuver around Racino VLT area for long periods of time.
• Must be able to bend, crouch, kneel and twist.
• Must be able to handle a stressful environment, tolerate bright lights and high noise levels.
• Must be able to lift and carry up to 40 pounds.

Education and Experience

• High school diploma or equivalent required.
• Previous money handling experience preferred.

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license

Qualifications

Education

Required

High School or better.

Experience

Preferred

Previous money handling experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.