Player Services Representative ($1,000 Hiring Incentive)

Jack-Thistledown-Racino-LLC; North Randall (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Jack-Thistledown-Racino-LLC in North Randall, OH is hiring a Player Services Representative to deliver first-class guest service at the on-site window. You will handle currency exchanges, tickets, vouchers, and payouts while maintaining accuracy and a friendly demeanor.

The role requires money handling experience, at least 6 months, and a minimum of 1 year in customer service. You must be able to work varied shifts, including holidays and weekends, and obtain an Ohio Lottery license when

Qualifications

• Minimum 6 months money handling experience.
• 1 year of customer service required.
• Previous experience in performing detailed work preferred.

Responsibilities

• Provide superior customer service and maintain a positive attitude.
• Greet guests warmly and build relationships.
• Promote CLUB JACK programs and card membership.
• Operate assigned window and handle currency exchanges.
• Prepare hand-paid jackpots and hopper fills using Slot Data System.
• Issue pari-mutuel tickets and credit vouchers; handle simulcast payouts.
• Verify funds at start and end of each shift.
• Document exchanges to ensure accuracy and accountability.
• Create a fun, entertaining guest experience at all times.

Skills

Customer service

Teamwork

Basic computer skills

Multi-tasking

Attention to detail

Communication

Physical stamina

Problem solving

Independent work

Flexibility

Education

High School diploma

Tools

Slot Data System

Job description

Player Services Representative ($1,000 Hiring Incentive)

Locations

Showing 1 location

N Randall, OH 44128, USA

• On-site
• Rate : $15 USD per hour
• Finance
• Full-Time
• Requisition #: PLAYE006518

Description

Essential Functions

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next
• Creates an atmosphere of luck and celebrates guest’s wins
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting
• Anticipates needs and provides fast, flawless service
• Checks for satisfaction and effectively resolves service breakdowns when they exist
• Promotes CLUB JACK programs and card membership
• Provides a warm farewell and thanks guests for visiting
• Responsible for the operation of assigned window to include exchange of currency for coins/tokens
• Prepares hand-paid jackpots and hopper fills through Thistledown’s Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnel
• Responsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchers
• Verifies all funds at the beginning and end of each shift.
• Ensures accountability of all transactions through verification and documentation of exchanges
• Promotes positive interaction with Thistledown’s guests and employees at all times
• Provides a fun-filled, entertaining environment for our guests through flawless delivery and execution of service

Knowledge, Skills & Abilities

• Literate and fluent in basic English
• Strong interpersonal and teamwork skills
• Basic computer skills (basic word and excel skills are necessary)
• Ability to multi-task
• Must be able to perform tasks with high efficiency and accuracy
• Above average organizational abilities for sorting money, chips, coupons and other paper work by table number
• Ability to work in a small area with the same people for extended periods of time
• Flexible availability including ability to work holidays and weekends
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand.

Education and Experience

• Minimum of 6 months previous money handling experience
• 1 Year of Customer Service required
• Previous experience in performing detailed work preferred

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.