Count Room Associate - Full Time

PENN Entertainment, Inc.; Dayton (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a customer-focused team member to host guests and support casino floor operations in Dayton, OH. You will manage cash handling tasks, operate BV/BV can drop procedures, and ensure accurate currency counts.

This role emphasizes a fun, engaging guest experience and strict adherence to internal controls. The position requires 21+ and Ohio Lottery licensing eligibility, with on-site work across all shifts, including weekends and holidays.

Qualifications

• Must be 21+ years old and eligible for Ohio Lottery licensing.
• Minimum 1 year of cashiering and money handling experience.
• Able to pass background and credit checks and follow supervisor instructions.
• Must be able to work all shifts, including weekends and holidays.
• Able to navigate multiple computer programs and maintain accuracy.

Responsibilities

• Foster a fun environment and greet guests and coworkers warmly.
• Promote positive community involvement and participate in events.
• Follow ACES Service Program guidelines for guest interactions.
• Prepare carts for daily drop and handle BV can operations.
• Count currency accurately and reconcile paperwork; maintain records.

Skills

Outgoing attitude

Cashiering

Money handling

Guest communication

Education

High school diploma or GED

Tools

POS systems

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.
• Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures.
• Prepare carts for each day’s drop with Bill Validator (BV) cans.
• Move large carts to and from gaming floor with BV cans for drop.
• Open/close Video Lottery Terminal (VLT) doors.
• Remove/replace BV cans in VLT machines.
• Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed.
• Use docking station to clear BV cans for use again.
• Count large quantities of currency and reconciling all associated paperwork.
• Uphold a team work experience by offering assistance when available or when requested.
• Identify problems, make recommendations, and participate in improvement as appropriate.
• Communicate information to Supervisor, as appropriate, and provide detailed documentation for departmental procedures and update.

Requirements

• Must be 21 years of age or older
• High school diploma or general education degree (GED); or equivalent.
• Must be able to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 25 lbs., and occasionally lift and/or move up to 50 lbs.
• Must have outgoing, energetic, and enthusiastic attitude.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• A minimum of one year of cashiering and experience and/or money handling experience.
• Able to promptly and accurately follow instructions given by Supervisor or Manager.
• Must qualify for licensing by Ohio Lottery Commission.
• Must be able to navigate multiple computer programs.
• Must be able to pass background check and credit check.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must have open availability including all three shifts, weekends, and holidays.