VLT Guest Experience Specialist — Part-Time Evenings

JACK Entertainment; North Randall (OH); On-site; USD 11,000 - 15,000; Part time

Job summary

JACK Entertainment in North Randall, OH is seeking a Video Lottery Terminal Attendant for part-time shifts (4:30pm-11pm or 6:30pm-1am). You will greet guests, monitor VLT machines, and ensure smooth operation while maintaining compliance with gaming regulations.

The role requires basic math, cash handling familiarity, and excellent guest service. You must read and speak English, be able to stand long hours, lift up to 40 pounds, and work non-traditional hours.

Qualifications

• Must possess basic math skills.
• Previous money handling experience preferred.
• Ability to read, write, speak and understand English.
• Ability to respond to common inquiries from customers and employees.
• Must be willing to work non-traditional days and hours.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry up to 40 pounds.

Responsibilities

• Provide efficient guest service to all VLT guests and monitor machines for operation.
• Patrol assigned sections and engage guests to enhance their experience.
• Communicate VLT floor functionality and respond to service requests.
• Verify and countersign hand paid jackpots and reconcile bank/wallet at shift end.
• Promote JACK brand amenities and cross-sell property events.
• Maintain VLT areas clean, secure and compliant with policies.

Skills

Money handling

English communication

Guest service

Non-traditional hours

Education

High school diploma or equivalent

Job description

JACK Entertainment in North Randall, OH is seeking a Video Lottery Terminal Attendant for part-time shifts (4:30pm-11pm or 6:30pm-1am). You will greet guests, monitor VLT machines, and ensure smooth operation while maintaining compliance with gaming regulations.

The role requires basic math, cash handling familiarity, and excellent guest service. You must read and speak English, be able to stand long hours, lift up to 40 pounds, and work non-traditional hours.