Video Field Support Technician TS/SCI

Orion Consortium, LLC; Columbia (MD); On-site; USD 85,000 - 120,000; Full time

Job summary

Orion Consortium, LLC seeks an IT support technician to install, operate, maintain and repair end-user devices at customer sites. Must hold TS/SCI clearance with Full Scope polygraph.

Responsibilities include troubleshooting, software configuration, and ensuring customer satisfaction. Requires 4+ years of experience or an Associate’s degree with 2+ years; DoD 8570 IAT Level 1 certification is required.

Qualifications

• Minimum education and experience: High school/GED with 4+ years experience or Associate’s degree with 2+ years experience.
• DoD 8570 IAT Level 1 Certification required.
• Familiar with end-user devices and basic network concepts.

Responsibilities

• Install, operate, maintain, repair and modify end user devices (PCs, thin-clients, phones, monitors, printers, radios).
• Perform maintenance and support on devices, subsystems, and install software at customer/field locations.
• Troubleshoot hardware/software issues; ensure customer satisfaction.

Skills

Device installation

Troubleshooting

Technical reading

Time management

Remote support

AD security

Analytical skills

Communication

Education

High school/GED + 4 years

Associate’s degree + 2 years

Job description

Orion Consortium, LLC seeks an IT support technician to install, operate, maintain and repair end-user devices at customer sites. Must hold TS/SCI clearance with Full Scope polygraph.

Responsibilities include troubleshooting, software configuration, and ensuring customer satisfaction. Requires 4+ years of experience or an Associate’s degree with 2+ years; DoD 8570 IAT Level 1 certification is required.