Video Field Support Specialist - TS/SCI Poly

FLASH Technology Group; Columbia (MD); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Life & disability insurance

Identity theft protection

Tuition/certification reimbursement

Paid time off

Referral bonuses

And more

Job summary

FLASH Technology Group in Columbia, MD is seeking a Video Field Support Specialist to install, repair, and troubleshoot end-user devices at customer sites. A TS/SCI clearance with polygraph is required, along with US citizenship.

Strong communication and remote support skills are essential. Responsibilities include operating and maintaining devices, configuring software, and ensuring customer satisfaction across field locations.

Qualifications

• Highest level of education: High school/GED with 4+ years of experience, or Associate’s degree with 2+ years of experience.
• Experience reading technical manuals and schematics.
• Ability to read and follow instructions and work with minimal supervision.
• US Citizenship required; TS/SCI polygraph clearance required.
• Ability to work with end-users remotely and at field sites.

Responsibilities

• Install, operate, maintain, repair, and modify end-user devices and related equipment.
• Perform maintenance and technical support on devices and systems at customer sites.
• Troubleshoot hardware and software issues and ensure customer satisfaction.

Skills

VTC installation/repair

Remote end-user support

Active Directory security/policies

Analytical/problem solving

Strong communication

Education

High School Diploma or GED

Associate’s degree (or equivalent)

IAT Level 1 Certification

Job description

FLASH Technology Group in Columbia, MD is seeking a Video Field Support Specialist to install, repair, and troubleshoot end-user devices at customer sites. A TS/SCI clearance with polygraph is required, along with US citizenship.

Strong communication and remote support skills are essential. Responsibilities include operating and maintaining devices, configuring software, and ensuring customer satisfaction across field locations.