IT Field Support Specialist II

FLASH Technology Group; Columbia (MD); Hybrid; USD 66,000 - 82,000; Full time

Benefits offered by this job

401(k) with 6% company match - VESTSIM

Medical Insurance (with HSA and HRA)

Dental and Vision Insurance

Life and Disability Insurance

Identity Theft Protection

Tuition/Certification Reimbursement

Paid Time Off

Referral bonuses

Job summary

FLASH Technology Group in Columbia, MD is seeking an IT Field Support Specialist II to deliver Tier 2 and 3 support for workstations, servers, printers, and teleconferencing equipment, both on-site and remotely, ensuring minimized downtime and strong performance.

You will conduct site surveys, prepare installation schedules, document configurations, assist with hardware procurement, and train site personnel to maximize value from IT resources while following SOPs and ticketing processes.

Qualifications

• High school diploma or GED required.
• 3–5 years of IT experience.
• Security+ certification required.
• TS/SCI with polygraph and in access today required.

Responsibilities

• Provide Tier 2/3 hardware and software support on-site and remotely.
• Conduct detailed site surveys and document configurations.
• Prepare hardware specifications and installation schedules.
• Support network upgrades and cabling projects.
• Train site personnel on hardware usage.
• Maintain fiber-modem, mux, and telecom equipment.
• Follow SOPs and use ticketing systems for tracking.

Skills

Hardware troubleshooting

Windows OS

Remote support

Active Directory

Office apps

Education

High school diploma or GED

Security+ certification

Tools

Ticketing systems

Remote desktop

MS Office Suite

Job description

IT Field Support Specialist II needed in Columbia, MD!

TS/SCI with active polygraph required!

Are you ready to make a meaningful impact with a company that values your technical ambition?

Join us and experience a company where your contributions truly make a difference!

Key Responsibilities:

• Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Minimum Education and Experience:

• High school diploma or GED required.
• Minimum of 3-5 years of relevant IT experience.
• Must already hold a Security+ cert.

Technical Skills:

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies:

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements:

• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM.
• Must be a US citizen.
• MUST BE TS/SCI with polygraph and in access today!

Approximate Salary Range: $65,700 -$81,600

variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

Benefits:

• 401(k) with 6% company match - VESTS IMMEDIATELY
• Medical Insurance (with HSA and HRA options)
• Dental and Vision Insurance
• Life and Disability Insurance
• Complimentary Identity Theft Protection
• Tuition/Certification Reimbursement
• Paid Time Off
• Referral bonuses
• And more!

At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We're committed to your growth and happiness!

Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.