Onsite/Remote IT Field Support Specialist (TS/SCI)

Cricket Wireless LLC.; Columbia (MD); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Job summary

AT&T Global Public Sector in Columbia, Maryland is seeking a detail-oriented IT Field Support Specialist to join our team, delivering Tier 2/3 on-site and remote support for hardware, software, and voice/video devices.

Requirements include TS/SCI with polygraph, high school diploma or GED, 1–2 years IT experience, 8570 certification; Security+ preferred. The role includes site surveys, hardware deployment, and end-user training within a demanding government environment.

Qualifications

• High school diploma or GED required; 1–2 years IT experience.
• 8570 Certification; Security+ certification highly preferred.

Responsibilities

• Provide Tier 2/3 on-site and remote hardware/software support.
• Conduct site surveys and prepare configuration documentation.
• Assist with hardware procurement and installation planning.

Skills

Tier 2/3 support

Remote support

Windows OS

Active Directory

Microsoft Office

Troubleshooting

Documentation

Communication

Collaboration

Tools

Windows OS

Active Directory

Microsoft Office

Job description

AT&T Global Public Sector in Columbia, Maryland is seeking a detail-oriented IT Field Support Specialist to join our team, delivering Tier 2/3 on-site and remote support for hardware, software, and voice/video devices.

Requirements include TS/SCI with polygraph, high school diploma or GED, 1–2 years IT experience, 8570 certification; Security+ preferred. The role includes site surveys, hardware deployment, and end-user training within a demanding government environment.