VTC Field Support Specialist I — TS/SCI w/ Poly

J&T Business Consulting; New York (NY); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vis

Life and Disability Insurance

Paid Time Off and Holidays

401(k) Retirement Plan with Company 5%

Tuition Reimbursement

Job summary

J&T Business Consulting in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) with active TS/SCI clearance with polygraph. You will install, configure, and maintain Video Teleconferencing systems and end-user devices, providing frontline diagnostics and remote or on-site support to customers, ensuring daily operational readiness.

The role requires hands-on technical field experience, strong problem-solving, and the ability to work independently while coordinating with

Qualifications

• High School Diploma or GED with 4+ years of hands-on technical/field support, or an Associate degree with 2+ years of relevant experience.
• VTC expertise in installing, configuring, repairing, and troubleshooting VTC systems and peripherals.
• Ability to read and interpret technical manuals, schematics and drawings.
• Basic familiarity with Active Directory and enterprise security practices.

Responsibilities

• Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and AV subsystems.
• Deploy, maintain, and repair end-user computing devices and peripherals.
• Perform routine hardware diagnostics and software updates at customer sites.
• Diagnose and resolve incidents related to end-user equipment and desktop software.
• Provide clear remote and on-site technical support to end users.

Skills

VTC systems

Field support

Hardware troubleshooting

Communication & teamwork

Education

High School Diploma / GED

Associate degree in a technical field

Tools

Active Directory

Schematic reading

Diagnostic tools

Job description

J&T Business Consulting in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) with active TS/SCI clearance with polygraph. You will install, configure, and maintain Video Teleconferencing systems and end-user devices, providing frontline diagnostics and remote or on-site support to customers, ensuring daily operational readiness.

The role requires hands-on technical field experience, strong problem-solving, and the ability to work independently while coordinating with