Video Conferencing Support Technician

Experis; Town of Mount Pleasant (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Vision plan

HSA

Dependent care FSA

Disability insurance

Weekly pay

Job summary

Experis is seeking a Video Conferencing Support Technician to join their technology services team in the United States. The role focuses on maintaining and enhancing the client’s video conferencing environment, with emphasis on timely incident resolution and excellent customer service.

The ideal candidate will have at least 2 years of AV/IT support experience, familiarity with Poly, Cisco, Logitech, and Neat devices, and knowledge of H.320, H.323, and SIP protocols.

Qualifications

• Associate degree or equivalent experience in a related field is required.
• At least 2 years of experience supporting Audio-Visual and IT systems, with familiarity with Poly products and third-party video conferencing devices.
• Knowledge of H.320, H.323, and SIP protocols, with experience supporting Zoom or Teams preferred.
• Hands-on experience installing and troubleshooting video conferencing devices such as Cisco, Logitech, or Neat.
• Strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.

Responsibilities

• Provide onsite technical support for video and audio conferencing issues to ensure seamless communication experiences.
• Assist in scheduling, managing, and supporting high-level video conferencing events and activities.
• Install, configure, and support video conferencing equipment, including MACD requests, to meet client needs.
• Track and resolve incidents efficiently, maintaining detailed support and process documentation.
• Guide customers in the use of video conferencing software and hardware, delivering exceptional customer service.

Skills

Video conferencing

Onsite support

Event coordination

Equipment installation

Troubleshooting

Customer service

Education

Associate degree or equivalent experience

Tools

Poly devices

Cisco devices

Logitech devices

Neat devices

Zoom

Microsoft Teams

Job description

$35.0 - $38.0/hourly Posted 2 days ago Less than 10 applies

Experis

Our client, a leading organization in the technology and communications sector, is seeking a dedicated Video Conferencing Support Technician to join their dynamic team. As a Video Conferencing Support Technician, you will be an integral part of the support team responsible for maintaining and enhancing our client’s video conferencing environment. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Pay Range: $35-$38/hr

What's the Job?

• Provide onsite technical support for video and audio conferencing issues to ensure seamless communication experiences.
• Assist in scheduling, managing, and supporting high-level video conferencing events and activities.
• Install, configure, and support video conferencing equipment, including MACD requests, to meet client needs.
• Track and resolve incidents efficiently, maintaining detailed support and process documentation.
• Guide customers in the use of video conferencing software and hardware, delivering exceptional customer service.

What's Needed?

• Associate degree or equivalent experience in a related field.
• At least 2 years of experience supporting Audio-Visual and IT systems, with familiarity with Poly products and third-party video conferencing devices.
• Knowledge of H.320, H.323, and SIP protocols, with experience supporting Zoom or Teams preferred.
• Hands-on experience installing and troubleshooting video conferencing devices such as Cisco, Logitech, or Neat.
• Strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.

What's in it for me?

• Opportunity to work in a collaborative and innovative environment.
• Engage in meaningful work supporting cutting-edge video conferencing technology.
• Develop your skills and expertise in a growing industry sector.
• Be part of a diverse and inclusive team committed to excellence.
• Gain valuable experience working directly with clients in a customer-facing role.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

$35.0 - $38.0/hourly Posted 2 days ago Less than 10 applies