Video Support Specialist

eBusiness Solutions Inc.; London (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

eBusiness Solutions Inc. in London, Ohio is seeking a Video Support Specialist to process and schedule videoconference requests and manage issues via telephone and email using Microsoft Office 365.

The role requires experience with Polycom RMX, Resource Manager, and video endpoints. The ideal candidate will support multisite videoconferencing operations, communicate professionally, and collaborate across teams while maintaining confidentiality and reporting issues to managers.

Qualifications

• 2 years of relevant videoconferencing experience.
• Experience with Microsoft Office 365.
• Experience with Polycom and Cisco infrastructure.
• Ability to communicate professionally in written and spoken form.
• Ability to work across multiple teams and locations.

Responsibilities

• Process and schedule videoconference requests for the multisite network.
• Assist with day-to-day management of videoconferencing operations.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings, point-to-point and multipoint video teleconferences.
• Report operational and technical issues to managers.

Skills

Videoconference scheduling

Multisite operations

Professional communication

Cross-team collaboration

Video endpoint troubleshooting

Conference room support

Issue reporting

Education

College degree (4 years)

Tools

Microsoft Office 365

Polycom RMX

Resource Manager

Video endpoints

Job description

One of our clients in the government domain is seeking a Video Support Specialist who is highly skilled in processing and scheduling videoconference requests and managing other issues via telephone and email using Microsoft Office 365, with experience with Polycom RMX, Resource Manager, and endpoints.

Video Support Specialist
Onsite
London, Ohio
Long Term

Education

• Years of Relevant Experience: 2 years

Key Skills

• Process and schedule videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network.
• Use professional written and oral communication.
• Work successfully across multiple teams.
• Provide analytical and troubleshooting support for video endpoints and fiber networks.
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences.
• Prefer experience with Polycom and Cisco infrastructure and endpoints.
• Provide limited audio/video support for management off-site activities.
• Maintain strict confidentiality for all videoconferencing activities.
• Report operational and technical issues to managers.

Highly desired Skills:

• Experience with Polycom and Cisco infrastructure and endpoints.

Required Skills:

• College degree 4 years.
• Use professional written and oral communication.
• Work successfully across multiple teams.

Skills :

Videoconference Support & Scheduling,Microsoft Office 365