Audio-Visual & Collaboration Engineer

Randstad Digital; Philadelphia (Philadelphia County); On-site; USD 48,000 - 55,000; Part time

Benefits offered by this job

medical

prescription

dental

vision

AD&D

life insurance offerings

short-term disability

401K plan

Job summary

Randstad Digital is seeking an Audio-Visual & Collaboration Engineer to design, deploy, and manage meeting spaces and situation rooms in Philadelphia, PA. You will bridge hardware engineering and cloud collaboration software to enable seamless hybrid communication.

You will own the conference room ecosystem—from hands-on integration of Poly and Microsoft Surface Hub to project management, vendor oversight, and ITIL-aligned service delivery in ServiceNow.

Qualifications

• CTS certification required.
• Experience with enterprise AV hardware (Polycom/Poly) and Microsoft Surface Hub.
• ITIL framework experience and ServiceNow ticketing.

Responsibilities

• Implement, configure, and maintain advanced AV solutions for standard conference rooms, executive suites, and situation rooms.
• Administer and troubleshoot enterprise UC platforms, including Microsoft Teams and Zoom integration.
• Lead room deployment projects from concept through testing, ensuring on-time delivery and alignment with enterprise standards.
• Oversee AV vendor relationships, managing equipment procurement, external service contractors, and warranty escalations.
• Provide elevated Tier 2/3 technical troubleshooting for complex AV and UC incidents using ServiceNow, adhering to ITIL service management frameworks.
• Serve as the primary technical point of contact, communicating effectively with executive stakeholders and end-users.

Skills

CTS certification

Vendor management

Project management

Communication skills

ITIL knowledge

Education

Bachelor's degree

Tools

ServiceNow

Poly hardware

Poly/Surface Hub

Microsoft Teams Rooms

Zoom Rooms

Job description

job summary:

Randstad is seeking a skilled Audio-Visual & Collaboration Engineer to design, deploy, and manage state-of-the-art meeting spaces and situation rooms for our premier client in Philadelphia, PA. In this role, you will bridge hardware engineering and cloud collaboration software, ensuring seamless hybrid communication across the enterprise. You will take ownership of the end-to-end conference room ecosystem-from hands‑on integration of Poly and Microsoft Surface Hub systems to high-level project management, vendor oversight, and ITIL-aligned service delivery in ServiceNow.

location: Philadelphia, Pennsylvania

job type: Contract

salary: $35 – 40 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

• Implement, configure, and maintain advanced AV solutions for standard conference rooms, executive suites, and situation rooms.
• Administer and troubleshoot enterprise Unified Communications (UC) platforms, including Microsoft Teams and Zoom integration.
• Lead room deployment projects from concept through testing, ensuring on-time delivery and alignment with enterprise standards.
• Oversee AV vendor relationships, managing equipment procurement, external service contractors, and warranty escalations.
• Provide elevated Tier 2/3 technical troubleshooting for complex AV and UC incidents using ServiceNow, adhering to ITIL service management frameworks.
• Serve as the primary technical point of contact, communicating effectively with executive stakeholders and end-users.

qualifications:

• Certified Technology Specialist (CTS) certification required.
• Proven technical engineering experience with enterprise AV hardware, specifically Polycom/Poly systems and Microsoft Surface Hubs.
• Deep operational expertise supporting and configuring Microsoft Teams Rooms and Zoom Rooms environments.
• Solid grasp of ITIL principles and hands‑on experience using ServiceNow for ticketing and asset management.
• Strong project management and vendor management capabilities with a track record of successful room rollouts.
• Exceptional oral and written communication skills with the ability to translate technical concepts for non-technical stakeholders.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Benefits:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.