Video Conference Specialist

DigiTran Technologies Inc.; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

DigiTran Technologies Inc. in Arlington, VA seeks a Video Conference Specialist to deliver senior-level support for enterprise video conferencing and AV services. You will configure, maintain, and optimize platforms and room systems to ensure reliable and secure meetings.

Responsibilities include supporting leadership briefings, virtual training, and client meetings while coordinating with IT, facilities, and vendors. You will develop user guides and monitor performance to drive improvements.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Communications, Audio Visual Technology, or a related field.
• 8+ years of progressively responsible technical support experience supporting end users, computer hardware, software, peripherals, and enterprise collaboration technologies.
• Hands-on experience supporting unified communications and video conferencing platforms, such as Microsoft Teams, Zoom, WebEx, or comparable enterprise collaboration solutions.
• Experience configuring, testing, maintaining, and troubleshooting audiovisual and conference-room equipment, including cameras, microphones, displays, speakers, room systems, and associated connectivity components.
• Demonstrated ability to independently analyze, diagnose, and resolve complex technical issues involving audio, video, endpoints, software, network connectivity, device interoperability, and user access.
• Experience developing technical documentation, user guidance, and training materials, and providing technical direction or informal mentorship to junior support personnel.

Responsibilities

• Manage, support, and optimize enterprise video conferencing and unified communications platforms, including Microsoft Teams, Zoom, WebEx, and other approved collaboration tools.
• Configure, test, maintain, and troubleshoot conference-room audiovisual systems, including cameras, microphones, speakers, displays, control systems, room schedulers, and related connectivity components.
• Provide live, white-glove technical support for leadership briefings, virtual training sessions, client-facing meetings, and other high-visibility events to ensure a seamless user experience.
• Independently diagnose and resolve complex audio, video, device, platform, access, and network-connectivity issues using advanced troubleshooting techniques and sound technical judgment.
• Coordinate with IT operations, facilities personnel, and external vendors to support equipment installation, replacement, upgrades, repairs, inventory, and lifecycle-management activities.
• Monitor conferencing platform performance, room-system availability, usage metrics, and recurring technical issues; identify root causes and recommend or implement service improvements.
• Develop and maintain user guides, quick-reference materials, training content, standard operating procedures, and best-practice documentation for conferencing platforms and audiovisual technology.
• Support secure virtual meeting operations by applying approved platform configurations, access controls, user permissions, and security procedures.
• Provide technical guidance and informal mentorship to junior support personnel and contribute to enterprise support-process improvements.

Skills

Technical support

Unified communications

Video conferencing

Troubleshooting

Education

Bachelor's degree

Tools

Microsoft Teams

Zoom

WebEx

Job description

\"The Video Conference Specialist provides senior-level technical support for enterprise video conferencing, virtual collaboration, and conference-room audiovisual services. This role ensures reliable, secure, and high-quality communication experiences by independently configuring, maintaining, troubleshooting, and improving video conferencing platforms, room systems, and related equipment.

The specialist supports high-visibility leadership briefings, virtual training sessions, and client-facing meetings while coordinating with IT, facilities, and external vendors to maintain service availability and equipment readiness. This role also develops user guidance, monitors platform and room-system performance, resolves complex technical issues, and recommends improvements that enhance the virtual meeting experience.

Key Responsibilities

• Manage, support, and optimize enterprise video conferencing and unified communications platforms, including Microsoft Teams, Zoom, WebEx, and other approved collaboration tools.


• Configure, test, maintain, and troubleshoot conference-room audiovisual systems, including cameras, microphones, speakers, displays, control systems, room schedulers, and related connectivity components.


• Provide live, white-glove technical support for leadership briefings, virtual training sessions, client-facing meetings, and other high-visibility events to ensure a seamless user experience.


• Independently diagnose and resolve complex audio, video, device, platform, access, and network-connectivity issues using advanced troubleshooting techniques and sound technical judgment.


• Coordinate with IT operations, facilities personnel, and external vendors to support equipment installation, replacement, upgrades, repairs, inventory, and lifecycle-management activities.


• Monitor conferencing platform performance, room-system availability, usage metrics, and recurring technical issues; identify root causes and recommend or implement service improvements.


• Develop and maintain user guides, quick-reference materials, training content, standard operating procedures, and best-practice documentation for conferencing platforms and audiovisual technology.


• Support secure virtual meeting operations by applying approved platform configurations, access controls, user permissions, and security procedures.


• Provide technical guidance and informal mentorship to junior support personnel and contribute to enterprise support-process improvements.

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, Communications, Audio Visual Technology, or a related field.


• At least 8 years of progressively responsible technical support experience supporting end users, computer hardware, software, peripherals, and enterprise collaboration technologies.


• Demonstrated hands-on experience supporting unified communications and video conferencing platforms, such as Microsoft Teams, Zoom, WebEx, or comparable enterprise collaboration solutions.


• Experience configuring, testing, maintaining, and troubleshooting audiovisual and conference-room equipment, including cameras, microphones, displays, speakers, room systems, and associated connectivity components.


• Demonstrated ability to independently analyze, diagnose, and resolve complex technical issues involving audio, video, endpoints, software, network connectivity, device interoperability, and user access.


• Experience developing technical documentation, user guidance, and training materials, and providing technical direction or informal mentorship to junior support personnel.

Preferred Qualifications

• Experience providing live technical support for executive-level meetings, leadership briefings, large virtual events, client demonstrations, or virtual training environments.


• Experience supporting Microsoft 365 collaboration services, Microsoft Teams administration, or enterprise unified communications environments.


• Experience coordinating audiovisual equipment lifecycle activities, inventory management, vendor support, facilities coordination, and technology refresh efforts.


• Familiarity with IT service management practices, including incident management, problem management, asset management, change coordination, and service-level expectations.