Sr. AV Technician

Stefanini North America and APAC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Stefanini Group seeks a dedicated Collaboration Technology Specialist to support, evolve, and optimize the enterprise collaboration ecosystem, including Zoom, M365, Teams, and conference room AV. You will assist users, maintain spaces, and drive adoption of new capabilities while partnering with stakeholders to improve the digital workplace experience.

The role values curiosity, adaptability, customer focus, and continuous learning, with exposure to AI-powered workplace tools and evolving

Qualifications

• Experience with Zoom Rooms and Teams-based collaboration platforms.
• Strong end-user support and problem-solving skills.
• Ability to configure and troubleshoot conference room AV systems.
• Familiarity with AI-powered collaboration features is a plus.
• Excellent communication and relationship-building abilities.

Responsibilities

• Manage and optimize Zoom and Teams/Office 365 platforms.
• Ensure security and reliability of collaboration infrastructure.
• Monitor SLAs to ensure optimal conferencing performance.
• Design and maintain video/AV integration for rooms.
• Coordinate with vendors for conference room upgrades.
• Develop Documentation and socialize new features.
• Provide executive meeting support with flawless execution.
• Administer digital signage content and display tech.

Skills

Zoom Rooms

Video conferencing

End-user support

Executive meeting support

M365/Teams knowledge

AI-powered tools awareness

AV / conference room tech

Job description

Job Description

Stefanini Group is seeking a dedicated and experienced Collaboration Technology Specialist to support, evolve, and optimize our client's enterprise collaboration ecosystem, including Zoom, Microsoft 365, Teams, conference room technologies, and emerging AI-powered workplace solutions. The ideal candidate combines hands-on AV and video conferencing experience with strong communication and relationship-building skills. This role is responsible for supporting users and meeting spaces, evaluating new capabilities, driving adoption of collaboration technologies, and partnering with business stakeholders to improve the digital workplace experience. Technical expertise is important, but curiosity, adaptability, customer focus, and a passion for learning are equally critical.

Key Accountabilities

Describe the key accountabilities of the job - the main areas of responsibility. Estimate the percentage of time that would be spent on each.

Sum to 100%

• Manage and optimize collaboration platforms, including Zoom and Microsoft Teams/Office 365.
• Ensure the security and reliability of all collaboration infrastructure and applications.
• Monitor service level agreements (SLAs) for conferencing services to ensure optimal performance.
• 25%
• Design, implement, and maintain robust video conferencing and Audio/Visual (AV) integration solutions.
• Manage hardware and installation vendors for new conference room setups and upgrades.
• Collaborate with various IT teams and stakeholders to integrate new solutions and address technical challenges.
• 30%
• Research, evaluate, and recommend new software, hardware, and processes to keep our collaboration ecosystem at the forefront of industry trends.
• Develop and maintain comprehensive documentation, including user guides and technical specifications.
• Partner with communication teams to socialize new features and functionalities to the wider organization, including the adoption of AI within communication and collaboration services.
• 30%
• Provide expert support and troubleshooting for all conferencing and collaboration technologies.
• Provide executive-level meeting support, ensuring flawless technical execution for high-profile engagements.
• 5%
• Provide administration and support with digital signage systems, including content management and display technology.
• 10%

Job Requirements

Key Competencies

• Zoom Rooms and video conferencing support
• Conference room AV technologies
• End-user support and troubleshooting
• Executive meeting support
• Technology adoption and change management
• M365, Teams, and Zoom product awareness
• Strong communication and presentation skills
• Business relationship management
• Continuous learning and innovation
• AI-powered workplace tools and collaboration technologies