Video Banking Specialist | ITM Expert & Customer Champion

Arvest Bank; Broken Arrow (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Arvest Bank seeks a Video Banking Specialist to deliver world-class service via Interactive Teller Machines across a four-state region. You will greet customers, assist with new technology, accurately process deposits and transfers, resolve inquiries, and identify referral opportunities to strengthen relationships.

The role requires strong communication, the ability to manage multiple software systems, and a commitment to privacy and compliance.

Qualifications

• 1 year of customer service experience
• Able to learn new technologies and systems
• Excellent communication and interpersonal skills

Responsibilities

• Greet customers and process video ITM transactions, promoting digital channels.
• Balance and reconcile ITM and teller systems and resolve discrepancies.
• Protect customer privacy and handle requests with integrity and enthusiasm.
• Collaborate across departments to maintain service standards and resolve issues.
• Escalate complex inquiries to senior specialists and follow up as needed.

Skills

Customer service

Communication

Tech savviness

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

ITM software

Job description

Arvest Bank seeks a Video Banking Specialist to deliver world-class service via Interactive Teller Machines across a four-state region. You will greet customers, assist with new technology, accurately process deposits and transfers, resolve inquiries, and identify referral opportunities to strengthen relationships.

The role requires strong communication, the ability to manage multiple software systems, and a commitment to privacy and compliance.