Video Banking Specialist: Customer Care & Teller Expert

First Bank Texas; Willow Park (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First Bank Texas is seeking a friendly, camera-savvy Contact Center Representative to provide excellent customer interactions while processing teller transactions accurately and efficiently. You will be the face of First Bank Texas, leveraging curiosity, relationship-building, and strong communication to exceed customer expectations.

In this role you will handle deposits, withdrawals, and account-related inquiries, answer phones, and resolve issues with professional problem-solving, ensuring

Qualifications

• Three years teller or new accounts experience
• Professional on-camera presence
• Enthusiasm for serving customers
• Strong listening skills and attention to detail

Responsibilities

• Provide professional, prompt, and courteous customer service
• Accurate and efficient processing of various teller transactions
• Answer customer service phone calls and assist customers on a variety of account related issues
• Build and maintain strong customer relationships
• Identify cross-selling opportunities through needs-based conversations
• Resolves customer inquiries using problem solving skills while following bank procedures

Skills

Camera presence

Customer service

Interpersonal skills

Attention to detail

Education

3+ years teller or new accounts experience

Job description

First Bank Texas is seeking a friendly, camera-savvy Contact Center Representative to provide excellent customer interactions while processing teller transactions accurately and efficiently. You will be the face of First Bank Texas, leveraging curiosity, relationship-building, and strong communication to exceed customer expectations.

In this role you will handle deposits, withdrawals, and account-related inquiries, answer phones, and resolve issues with professional problem-solving, ensuring