Video AI Solutions Architect for Strategic Accounts

TwelveLabs, Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Pension

Private medical insurance

PTO - 25 days

Sick days - 5

Job summary

TwelveLabs, Inc. is seeking a Solutions Architect to enable strategic customers to unlock the full potential of video AI. You will design solutions, guide implementations, and co-develop applications that showcase multimodal foundation models.

You'll collaborate with Sales, Product, Partnerships and Engineering, travel up to 10% annually, and drive adoption across organizations while delivering exceptional technical guidance.

Qualifications

• 5+ years in a technical, customer-facing role such as Solutions Architect or TAM.
• Experience with hyperscalers (AWS preferred; Azure/GCP also welcome).
• Strong understanding of video workflows, REST APIs, Python, and JavaScript.

Responsibilities

• Deliver exceptional customer experience by providing technical expertise, scoping use cases, and supporting implementation of video AI applications.
• Own technical relationships with strategic customers, ensuring successful integrations and driving adoption.
• Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable video understanding experiences.
• Serve as first line of defense for design, security, and architecture questions; escalate complex requirements.
• Create and maintain documentation, implementation guides, and FAQs for common customer requirements.
• Gather customer feedback and help shape product roadmaps and capabilities.
• Travel up to 10% annually for conferences and meetings.
• Collaborate with Sales, Product, Partnerships and Engineering teams.

Skills

Solutions Architect

Customer-facing

API integration

Python

JavaScript

Cloud platforms

LLMs

Video workflows

Project management

Tools

AWS Bedrock

Azure

GCP

Job description

TwelveLabs, Inc. is seeking a Solutions Architect to enable strategic customers to unlock the full potential of video AI. You will design solutions, guide implementations, and co-develop applications that showcase multimodal foundation models.

You'll collaborate with Sales, Product, Partnerships and Engineering, travel up to 10% annually, and drive adoption across organizations while delivering exceptional technical guidance.