Strategic Video AI Solutions Architect

OpenKrill; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Pension (auto-enrollment)

Private medical insurance

PTO - 25 days + 8 holidays

Sick Days - 5

UK benefits expansion planned

Job summary

TwelveLabs is hiring a Solutions Architect to help our strategic customers unlock the full potential of video AI. Acting as the dedicated technical resource for key accounts, you'll drive solution design, implementation guidance, and the co-development of innovative applications that showcase the capabilities of our multimodal foundation models.

You'll collaborate with Sales, Product, Partnerships and Engineering teams, and travel up to 10% annually.

Qualifications

• 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.
• Experience with hyperscalers (AWS preferred) and supporting customers on cloud platforms.
• Strong understanding of video workflows and modern application development.
• Ability to translate complex technical concepts to business stakeholders and guide integrations.

Responsibilities

• Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications for startups and enterprises.
• Own technical relationships with strategic customers, ensuring successful integrations and driving adoption.
• Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable video understanding experiences.
• Serve as the first line of defense for design, security, compliance, and architecture questions; escalate as needed.
• Create and maintain documentation, implementation guides, and FAQs for common customer requirements.

Skills

LLMs

Multimodal AI

REST APIs

Python

JavaScript

Video workflows

Tools

AWS

Azure

GCP

Job description

TwelveLabs is hiring a Solutions Architect to help our strategic customers unlock the full potential of video AI. Acting as the dedicated technical resource for key accounts, you'll drive solution design, implementation guidance, and the co-development of innovative applications that showcase the capabilities of our multimodal foundation models.

You'll collaborate with Sales, Product, Partnerships and Engineering teams, and travel up to 10% annually.