Victoria’s Secret & Co Customer Experience Lead

Coral Ridge Mall; Coralville (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Coral Ridge Mall is seeking a Customer Experience Lead responsible for driving and growing top-line sales while leading and directing associates on the sales floor. You will support operational excellence through maintaining visual standards, payroll management, and ensuring merchandise availability.

This role includes acting as a front-line supervisor, assigning work and providing direction to non-supervisory associates. Ideal candidates will demonstrate a commitment to exceptional customer service and effective team leadership.

Responsibilities

• Drive and grow top-line sales by coaching associates on the sales floor.
• Support operational excellence through managing visual standards and payroll.
• Act as a front-line supervisor for directing non-supervisory associates.

Job description

Victoria’s Secret & Co Customer Experience Lead

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.