Customer Experience Lead-Crossgates Mall

Crossgates; City of Albany (NY); On-site; USD 24,108 - 29,962; Full time

Job summary

A leading retail location is seeking a Customer Experience Lead who will deliver exceptional experiences to customers and associates aimed at driving sales. Responsibilities include supervising associates, maintaining visual merchandising standards, and managing labor hours. The ideal candidate will have merchandising skills, retail experience, and the ability to coach teams effectively. Flexibility in scheduling and the physical capability to handle operational tasks are essential for this role.

Qualifications

• 1 year of retail experience preferred.
• Experience directing others in job performance preferred.
• Ability to stand for long periods and frequently bend, kneel, and lift.

Responsibilities

• Drive and grow top-line sales by leading associates.
• Support operational excellence with visual standards.
• Conduct associate coaching and observations.

Skills

Excellent merchandising skills

Experience with business reports

Ability to influence cross-functional partners

Self-awareness and feedback incorporation

Flexible schedule

Job description

Customer Experience Lead-Crossgates Mall

A Victoria’s Secret & Co Customer Experience Lead is a values‑based leader who delivers exceptional customer and associate experiences to drive and grow top‑line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Main Responsibility The Customer Experience Lead is primarily responsible for driving and growing top‑line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front‑line supervisor responsible for assigning work and providing direction to non‑supervisory associates.

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top‑line sales.
• Independently managing labor hours within the store to drive top‑line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Minimum Salary: $17.50

Maximum Salary: $21.75

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Demonstrates excellent merchandising skills.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self‑awareness with an interest in seeking feedback to improve and develop.
• Ability to monitor/track progress and incorporate feedback into decision‑making.
• Experience with influencing cross‑functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.