Victims Services Support Specialist

220 DISTRICT ATTORNEYS COUNCIL; Oklahoma City (OK); On-site; USD 33,000 - 40,000; Full time

Job summary

The Victims Services Assistant at 220 District Attorneys Council provides administrative support to the Oklahoma Crime Victims Compensation Program and VOCA Assistance Program under the Victims Division Director.

This full-time role requires strong communication, confidentiality, and the ability to interact with victims in distress; associate degree preferred; two+ years office experience; salary $33,000–$40,000 depending on experience.

Qualifications

• Associate degree preferred, although substantial relevant experience may substitute for education.
• Minimum two years of experience in an office environment.
• Excellent communication skills (oral and written).
• Ability to interact with victims of violent crime in distress.
• Strong listening, patience, and empathy are critical.
• Self-discipline with excellent organizational skills.
• Ability to maintain confidentiality and manage stress.

Responsibilities

• Answer incoming calls to the victims’ division and redirect calls as necessary
• Answer general questions from the public regarding the victims’ compensation and assistance programs
• Assist victim/witness personnel and service providers with claim status information
• Serve as liaison between Victims Services and the OK VCPMS claims management system
• Provide technical support to victims for online application procedures
• Provide technical support to staff for OK VCPMS usage
• Maintain data logs and monitor claim status information
• Inform victims of available resources statewide
• Provide claim assistance to walk-in visitors
• Process deposits for the division
• Monitor statutorily cancelled warrants for reimbursement
• Perform Criminal/Civil Case Reviews
• Maintain monthly VCA reports log
• Enter acknowledgment letter responses
• Process mail and scan documents
• Save and print submitted online claims
• Update addresses for victims and providers
• Provide backup for claim entry procedures
• Assist with filing duties
• Maintain monthly activity log
• Mail claim forms and brochures as requested
• Review incoming medical bills for claims on file

Skills

Communication skills

Empathy

Crisis response

Typing and data entry

Confidentiality

Customer service

Microsoft Office

Education

Associate degree preferred

Job description

The Victims Services Assistant at 220 District Attorneys Council provides administrative support to the Oklahoma Crime Victims Compensation Program and VOCA Assistance Program under the Victims Division Director.

This full-time role requires strong communication, confidentiality, and the ability to interact with victims in distress; associate degree preferred; two+ years office experience; salary $33,000–$40,000 depending on experience.