Victims Services Assistant

Oklahoma State Government; Oklahoma City (OK); On-site; USD 33,000 - 40,000; Full time

Job summary

The Oklahoma District Attorneys Council is seeking a Victims Services Assistant to provide administrative and claims support for the Victims Division. The role requires empathy, strong communication, and confidentiality while assisting with inquiries and processing claims.

Under the Victims Division Director, you will use the OK VCPMS system, maintain monthly logs, and ensure timely responses to victims statewide. A background in legal or social services is preferred.

Qualifications

• Minimum two years in an office environment.
• Excellent communication skills (oral and written).
• Adaptability and crisis-response experience.
• Ability to interact with victims of violent crime with empathy.
• Four years of experience in legal or social services, or equivalent education/experience.
• Strong organizational skills and strict confidentiality.

Responsibilities

• Answer incoming calls and route to appropriate recipients.
• Provide information about victims’ compensation and assistance programs.
• Assist victim/witness personnel with claim status information.
• Support OK VCPMS claims management system users.
• Maintain logs and reports for performance measurement tools.
• Process mail and document handling; update addresses as needed.
• Monitor claim status and inform victims of available resources.
• Provide backup for claim entry procedures and filing duties.

Skills

Office experience

Excellent communication

Adaptability

Empathy for victims

Crisis response experience

Self-discipline

Confidentiality

Education

Associate degree preferred

Tools

OK VCPMS

Job description

Job Posting Title

Victims Services Assistant

Agency

220 DISTRICT ATTORNEYS COUNCIL

Supervisory Organization

DAC District 28

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

TITLE:Victims Services Assistant

FLSA STATUS: FT Non-Exempt

SUPERVISOR: Director of Victims

APPLICATIONS ACCEPTED UNTIL:September 30, 2026

SALARY: $33,000 - $40,000, depending on experience

JOB DESCRIPTION: Under the direction of the Victims Division Director, this position is responsible for providing administrative support to the Oklahoma Crime Victims Compensation Program and the VOCA Assistance Program in the Victim Services Division.

EDUCATION and EXPERIENCE:Associate degree preferred, although substantial relevant experience may substitute for education at the discretion of the Executive Coordinator.

KNOWLEDGE, SKILLS, and ABILITIES:

• A minimum of two years of experience in an office environment.
• Excellent communication skills (oral and written).
• Excellent adaptability skills.
• The person in this position will be required to talk extensively to victims of violent crime who may be emotionally distraught. Superb listening skills, patience, and empathy are critical. In addition, qualified individuals must possess proper self-care techniques to manage stress and have crisis response experience or experience in working with victims of violent crime.
• Excellent work ethics and interpersonal skills.
• Four years of experience in a legal or social services related field; or a combination of education in Victim/Survivor Services and experience in the victims field.
• Self-disciplined with excellent organizational skills.
• Excellent computer, writing, spelling, data entry, and typing skills.
• The ability to remain calm with people in crisis and get along with a variety of people from different backgrounds.
• The ability to learn quickly.
• The ability to maintain confidentiality and disassociate self from the effects of listening to and reading of graphic crime information.

RESPONSIBILITIES:

• Answer incoming calls to the victims’ division and redirect calls as necessary
• Answer general questions from the public regarding the victims’ compensation and assistance programs
• Assist victim/witness personnel and service providers with claim status information
• Serve as liaison between Victims Services and the customer support team of the OK VCPMS claims management system
• Provide technical support to victims for online application procedures
• Provide technical support to victim-witness staff for utilization of OK VCPMS claims management system
• Maintain data log of online application portal for Performance Measurement Tool
• Monitor claim status information to ensure it is updated on the DAC website
• Inform victims of crime of various resources that may be available to them statewide
• Provide claim assistance to walk-in visitors
• Assist with the processing of deposits for the division
• Monitor statutorily cancelled warrants for reimbursement to the program
• Perform Criminal/Civil Case Reviews
• Maintain monthly VCA reports log and follow up as needed
• Enter acknowledgment letter responses
• Process incoming and outgoing mail
• Scan all relevant incoming mail
• Save and print submitted online claims
• Update addresses for victims and service providers
• Provide backup for claim entry procedures
• Assist with filing duties
• Maintain monthly activity log
• Mail claim forms to victims or victim’s family as requested
• Mail brochures/posters as requested
• Review incoming medical bills to determine if a claim on file and forward to advocate or mail Victims Compensation information to the victim
• Assist with various mailings and perform other duties, as directed

PHYSICAL DEMANDS AND WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and reach with their hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, color vision, depth perception, ability to adjust and focus, and the ability to see clearly at 20 feet or more. The noise level in the work environment is usually moderate.

DISCLAIMER:This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

The Oklahoma District Attorneys Council (DAC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex (including gender identity or expression and pregnancy), national origin, sexual orientation, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. DAC also has a strict no-retaliation policy that prohibits retaliation against individuals who report discrimination or harassment, or who participate in investigations into such conduct. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall transfer, leaves of absence, compensation, and training.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.