Victims Services Support Specialist

State of Oklahoma; Oklahoma; On-site; USD 33,000 - 40,000; Full time

Job summary

State of Oklahoma is seeking a Victims Services Assistant to provide administrative support for the Oklahoma Crime Victims Compensation Program and VOCA Assistance Program within the Victim Services Division. The role requires handling calls, assisting with claims, and coordinating with the OK VCPMS system.

Qualifications include an associate degree preferred (experience may substitute), at least two years in office work, strong communication, empathy for distressed victims, and solid

Qualifications

• Associate degree preferred, although substantial relevant experience may substitute for education at the discretion of the Executive Coordinator.
• Minimum of two years of experience in an office environment.
• Excellent communication skills (oral and written).
• Ability to interact with victims of violent crime who may be distressed; requires empathy and crisis awareness.
• Excellent work ethics and interpersonal skills.
• Four years of experience in a legal or social services related field; or related education and experience in victims field.

Responsibilities

• Answer incoming calls to the victims’ division and redirect calls as necessary
• Answer general questions from the public regarding the victims’ compensation and assistance programs
• Assist victim/witness personnel and service providers with claim status information
• Serve as liaison between Victims Services and the OK VCPMS claims management system
• Provide technical support to victims for online application procedures
• Provide technical support to victim-witness staff for utilization of OK VCPMS claims management system
• Maintain data log of online application portal for Performance Measurement Tool
• Monitor claim status information to ensure it is updated on the DAC website
• Inform victims of crime of various resources statewide
• Provide claim assistance to walk‑in visitors
• Assist with deposits processing for the division
• Monitor statutorily cancelled warrants for reimbursement to the program
• Perform Criminal/Civil Case Reviews
• Maintain monthly VCA reports log and follow up as needed
• Enter acknowledgment letter responses
• Process incoming and outgoing mail
• Scan all relevant incoming mail
• Save and print submitted online claims
• Update addresses for victims and service providers
• Provide backup for claim entry procedures
• Assist with filing duties
• Maintain monthly activity log
• Mail claim forms to victims or families
• Mail brochures/posters as requested
• Review incoming medical bills to determine if a claim on file and forward to advocate or mail Victims Compensation information to the victim
• Assist with various mailings and perform other duties as directed

Skills

Office experience

Communication skills

Empathy

Crisis response experience

Self-discipline

Organizational skills

Typing skills

Data entry

Education

Associate degree preferred

Job description

State of Oklahoma is seeking a Victims Services Assistant to provide administrative support for the Oklahoma Crime Victims Compensation Program and VOCA Assistance Program within the Victim Services Division. The role requires handling calls, assisting with claims, and coordinating with the OK VCPMS system.

Qualifications include an associate degree preferred (experience may substitute), at least two years in office work, strong communication, empathy for distressed victims, and solid