Vice President, ServiceNow Strategic Solutions & Client Success

The Judge Group; Philadelphia (Philadelphia County); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

The Judge Group is seeking a proven VP to lead ServiceNow Strategic solutions and client success across North America. You will win net-new enterprise accounts, build a strong pipeline, and close deals across the ServiceNow portfolio with onshore/offshore delivery teams in the US and India.

You will shape solutions, negotiate terms, and drive growth with CXOs. You will work closely with delivery to ensure scope, timelines and value delivery, while expanding existing accounts and reporting

Qualifications

• 10+ years of experience selling IT services or software subscriptions in the ServiceNow ecosystem.
• Established executive relationships at CXO/C-1 level or the ability to build them quickly.
• Experience selling services delivered by offshore or blended teams (India) and generating leads in the US for local and remote delivery.

Responsibilities

• Identify, research and target net-new enterprise accounts in NA.
• Sell full ServiceNow portfolio: implementation, managed services and licenses.
• Lead account strategy with delivery teams in the US and India and shape the commercial model.
• Maintain accurate pipeline and forecast in CRM.
• Grow existing accounts through cross-sell and up-sell of services and licenses.

Skills

Sales leadership

ServiceNow

Executive selling

CRM proficiency

Education

Bachelor's degree

Tools

ZoomInfo

Lusha

Job description

Vice President, ServiceNow Strategic Solutions & Client Success (Sales)

Company: Judge Group

Employment type: Permanent, full-time

Delivery model: US-based sales leadership working with US and India delivery teams

About the Role

Are you a ServiceNow hunter who enjoys opening doors with CXOs and turning large digital transformation ideas into signed deals?

Judge Group is growing its ServiceNow practice and is looking for a proven sales leader to own new business across North America. As Vice President, ServiceNow Strategic Solutions & Client Success, you will win net-new enterprise accounts, build a strong pipeline, and close deals across our ServiceNow Professional Services, Managed Services and Licensing (resale) offerings.

You will work hands-on with our delivery teams in the US and India. You will bring in the opportunities, shape the solution and commercial model with those teams, and stay close to clients as projects go live and grow.

What You Will Do

Win New Business

• Identify, research and target net-new enterprise accounts, with a focus on BFSI, Healthcare, Pharma, Manufacturing and TMT.
• Build and maintain a healthy pipeline for the North America territory through outbound prospecting, executive networking, ServiceNow partner and seller relationships, events and referrals.
• Engage CXOs and their direct reports (C-1 influencers and decision makers) and help them see the business value of digital transformation on the ServiceNow platform.

Sell Consultatively and Close

• Understand client priorities and challenges, and shape tailored ServiceNow solutions across ITSM, ITOM, HRSD, CSM, SecOps, GRC and industry workflows.
• Lead account strategy and pursuits together with solution architects, practice leaders and the delivery team.
• Sell Judge's full ServiceNow portfolio: implementation and professional services, global managed services, and ServiceNow license subscriptions.
• Negotiate pricing, scope and contract terms, and close deals to meet or exceed your sales quota.

Work with US and India Delivery Teams

• Partner with delivery leaders in the US and India to scope work, size effort and design onshore/offshore engagement models (local, remote or blended) that fit each client.
• Make sure what is sold can be delivered well: clear scope, realistic timelines and a smooth handover from sales to delivery.
• Stay engaged after the sale to support adoption, resolve issues quickly and uncover expansion opportunities.

Build Client Relationships and Grow Accounts

• Build long-term, trusted relationships with executive and technical stakeholders.
• Respond to client questions and concerns promptly, and escalated and resolve issues with delivery when needed.
• Grow existing accounts through cross-sell and up-sell of services and licenses.

Know the Market and Report Accurately

• Follow ServiceNow platform releases, partner ecosystem changes, competitor offerings and industry trends, and use them to position Judge effectively.
• Keep opportunities, activities and forecasts accurate and current in the CRM, and provide regular pipeline and forecast reports to leadership.

What You Bring

Required

• 10+ years of experience selling IT services and/or software subscriptions in the ServiceNow ecosystems, with a clear record of meeting or exceeding quota.
• Prior experience collaborating with ServiceNow Account Executives and participation in major ServiceNow global events, including the annual Knowledge Conference in Las Vegas, is highly desirable.
• Experience selling services delivered by offshore or blended teams in India, and generating leads in the US for local and remote delivery.
• Established executive relationships, or the ability to quickly build them, at the CXO and C-1 level.
• Current ServiceNow Sales Accreditation and ServiceNow Presales Accreditation.
• Strong understanding of technology products and services, and the ability to discuss them credibly with business and IT leaders.
• Experience with CRM tools and sales intelligence platforms such as ZoomInfo and Lusha.
• Authorization to work in the United States.

Education

• Bachelor's degree in Business Administration, Marketing, Information Systems, Computer Science, Engineering, Management or a related field, or equivalent experience.

Preferred

• Prior experience as ServiceNow Sales with Service providers or working with ServiceNow Sales itself
• Existing relationships with ServiceNow account executives and partner teams across USA
• Experience selling managed services and license resale alongside project work.

How You Work

• Self-motivated, results-driven and comfortable owning a number.
• Clear, confident communicator with executives.
• Collaborative across time zones, and comfortable working with teams in the US and India.

Location

US East Coast (Philadelphia, NJ, NY preferred), covering the North America sales territory. Travel to client sites, partner events and Judge offices is expected.

Compensation and Benefits

• Base salary plus uncapped performance-based incentive tied to quota attainment. Annual Base salary range USD 150,000 – USD 170,000 and OTE here to comply with state pay transparency laws.
• Comprehensive benefits package. Like health, 401(k), paid time off, etc.

Why Judge Group

• Join a growing ServiceNow practice with the backing of an established national IT staffing, solutions and consulting firm.
• Sell a full portfolio of services, managed services and licensing.
• Work directly with leadership and shape how the practice grows in North America.
• Rely on strong onshore and offshore delivery teams that help you win and keep clients.