Vice President, Production Services Application Support

BNY; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

401(k) plan participation

Company-sponsored medical, dental, and vision insurance

Job summary

BNY is seeking an experienced Production Services Application Support Analyst focused on managing the reliability and availability of services. The role involves diagnosing service disruptions and supporting Middle Office operations in trade processing and trade flow.

Ideal candidates come with a Bachelor’s degree in Information Technology or a related field, along with a solid background in supporting applications as part of the trade lifecycle and experience with monitoring tools. Join BNY to take your career to the next level.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field with 4-6 years of experience.
• Strong analytical and problem-solving skills with a focus on client service.
• 2-4 years of diverse experience in information technology.

Responsibilities

• Manage overall availability, reliability, and defect prevention.
• Respond to and resolve service disruptions.
• Conduct root cause analysis for complex production issues.

Skills

Analytical skills

Problem-solving skills

Client service focus

Communication

Collaboration abilities

Technical issue management

Understanding of ITIL Service Management

Experience with Docker

Linux system administration

Experience with SQL

Knowledge of trade processing

Education

Bachelor's degree in Information Technology or related field

Tools

IBM MQ/messaging

Rabbit MQ

PostgreSQL

Monitoring tools such as Splunk

Job description

Production Services Application Support Analyst – Middle Office

Location: Pittsburg, PA or Lame Mary, FL.

Responsibilities

• Responsible for managing overall availability, reliability, and defect prevention.
• Respond to, diagnose, and resolve service disruptions.
• Identify, define, and implement required monitoring and automation solutions.
• Work closely with developers on continuous integration / continuous delivery solutions.
• Conduct root cause analysis for complex production issues.
• Reviews and evaluates project plans and objectives to ensure they meet system needs.
• Monitors changes to applications and their operating environment.
• Create and maintain support documentation and procedures.
• Ability to deal with time sensitive issues in support of critical service level commitments.
• Contributes to the achievement of area objectives.
• Should be willing to work weekends.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field. Typically 4-6 years of experience. Strong analytical and problem‑solving skills with a focus on client service. Excellent communication and collaboration abilities to work effectively across teams. Proficiency in managing and resolving complex technical issues in a fast‑paced environment. 2-4 years of diverse experience in multiple areas of information technology required. Experience in the securities or financial services industry is a plus.
• Knowledge and/or prior experience supporting Middle Office trade processing and trade flow. Reconcile and validate trade capture and day trading activity in a timely and accurate manner.
• Coordinate with front office and other support teams, locally and globally, to address trade‑related enquiries and issues.
• Analytic and data‑driven experience in supporting applications as part of the trade lifecycle.
• Experience in deployment and strong debugging skills in Docker. Linux system administration experience.
• Experience with IBM MQ/messaging and Rabbit MQ middleware queues. Experience with Ruby and Java framework applications.
• Experience with PostgreSQL databases and writing complex SQL queries.
• Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions.
• Familiarity with ITIL Service Management. Troubleshoot and escalate alerts that cannot be resolved to the appropriate section.
• Prioritize and handle service requests, incidents, change management, and problem tickets.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.