Vice President Operations

Benebone; Philadelphia (Philadelphia County); On-site; USD 180,000 - 260,000; Full time

Job summary

Benebone seeks a strategic, hands-on VP of Operations to own end-to-end operations, supply chain, and delivery. You will set the operating strategy, build a high-performing team, and partner with the CEO to scale manufacturing, quality, and logistics for direct-to-consumer and retail channels.

You will drive S&OP alignment, manage international suppliers, and push for cost efficiencies while maintaining quality.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or a related field.
• 8+ years of progressive experience in operations and supply chain, including 3+ years in a senior leadership role.
• Proven record of leading end-to-end supply chain for consumer products sold through retail and e-commerce.
• Experience managing overseas contract manufacturers and import operations.
• Experience leading, coaching, and developing teams, including managers.
• Strong financial acumen including budgeting, COGS, landed cost, working capital, and P&L impact.
• Knowledge of retailer and Amazon compliance including EDI, routing guides, and chargebacks.
• NetSuite experience strongly preferred.

Responsibilities

• Lead all U.S. operations and supply chain across planning, purchasing, production, quality, logistics, warehousing, and order fulfillment.
• Set and deliver the operations strategy, annual operating plan, and department budget with the COO and Executive Team.
• Build and develop a high-performing Operations team of managers, planners, and coordinators.
• Own S&OP process, aligning demand forecasts, inventory targets, production plans, and purchasing with Sales, Marketing, Product, and Finance.
• Manage relationships with international manufacturing partners; oversee capacity planning and cost negotiations.
• Champion product quality and safety with Product on specs, testing, certifications, and regulatory needs.
• Oversee inbound/outbound logistics, freight, 3PL, warehousing, and compliance.
• Lead order-to-cash across retail, distributor, and e-commerce channels including Amazon and EDI.
• Maintain inventory health and balance in-stock vs aging stock.
• Drive improvements in COGS, landed cost, freight spend, and working capital.
• Set KPIs and executive dashboards for clear performance visibility.
• Scale systems across NetSuite, planning tools, Power BI, EDI, and warehouse platforms.
• Strengthen supply chain resilience with dual sourcing and risk planning.
• Guide operations during new product launches and packaging changes.
• Foster safety, continuous improvement, and a culture of fun.

Skills

Strategic leadership

Operations management

Supply chain optimization

Data-driven decision making

Education

Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or related field

Tools

NetSuite

Power BI

EDI

ERP systems

Job description

At Benebone, we know that dogs make us better people. We live healthier, happier lives because of them. Our mission is simple: make lives better for dogs and the people who love them. We do that through quality, community, and a good dose of fun. We strive to make a lasting positive impact on everyone we touch.

We’re sniffing out a strategic, hands‑on, and people‑first Vice President of Operations to lead every part of how Benebone makes, moves, and delivers its products. You’ll own operations and supply chain from end to end, including demand and supply planning, purchasing, manufacturing partners, quality, logistics, warehousing, and order fulfillment. You’ll set the operational strategy, turn it into clear plans and metrics, and build the team, systems, and processes that take Benebone to its next stage of growth. Your goal is simple: make sure every chew reaches shelves, doorsteps, and happy dogs on time, at the right cost, and to the quality standard our customers expect. As we grow, so will your scope.

We take the work seriously, but not ourselves. We have a pizza oven, an ice cream maker, bottomless Diet Coke, free dog toys, occasional office pranks, team events, volunteer days, and a CEO who has been known to dress like a plant. This is a senior leadership role with a real seat at the table: you’ll work directly with the CEO and Executive Team and help shape where Benebone goes next. If you want a predictable corporate job with six layers of bosses between you and the CEO, this probably is not it. If you want to lead the operations of a fast‑growing, dog‑obsessed company where “that’s not my job” is not part of the vocabulary, fetch your resume and send it our way.

What You’ll Do

• Lead all U.S. operations and supply chain activity, from first sniff of demand to final delivery, across planning, purchasing, production, quality, logistics, warehousing, and order fulfillment
• Set and deliver the operations strategy, annual operating plan, and department budget in partnership with the COO and Executive Team
• Build, lead, and develop a high‑performing Operations team of managers, planners, and coordinators, with clear goals, accountability, and room for everyone to grow
• Own Benebone’s Sales & Operations Planning (S&OP) process, aligning demand forecasts, inventory targets, production plans, and purchasing with Sales, Marketing, Product, and Finance
• Lead our relationships with international manufacturing partners and suppliers, including capacity planning, cost negotiations, supply agreements, performance scorecards, and factory visits
• Champion product quality and safety, partnering with Product on specifications, testing, certifications, regulatory requirements, and corrective actions so every bone lives up to the Benebone name
• Oversee inbound and outbound logistics, freight, 3PL and warehouse partners, customs and import compliance, and tariff strategy
• Lead order‑to‑cash operations across retail, distributor, and e‑commerce channels, including Amazon, EDI, routing guides, on‑time‑in‑full performance, and chargeback reduction
• Own inventory health, balancing in‑stock rates, inventory turns, and aged stock so we never leave a customer (or a dog) waiting
• Drive improvements in cost of goods, landed cost, freight spend, and working capital without compromising quality or service
• Set the KPIs and executive reporting that make operational performance easy to see and decisions easier to make
• Scale our systems and processes across NetSuite, planning tools, Power BI, EDI, and warehouse platforms, and look for smart ways to automate and simplify
• Strengthen supply chain resilience through dual sourcing, risk planning, and business continuity plans
• Guide the operational side of new product launches, packaging changes, and customer programs from first prototype to first pallet
• Keep the pack pulling together like it’s the Iditarod, fostering a culture of safety, continuous improvement, and fun
• Participate in Habitat for Humanity builds, community events, and service activities
• Speak up about what we can do better, whether it’s operations, product development, social media, or philanthropy

What We’re Looking For

• Reside within commutable distance of Philadelphia, PA
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or a related field
• 8+ years of progressive experience in operations and supply chain, including 3+ years in a senior leadership role (Director level or above)
• Proven record of leading end‑to‑end supply chain for a consumer products company selling through retail and e‑commerce channels
• Experience managing overseas contract manufacturers and import operations
• Experience leading, coaching, and developing teams, including managers of other people
• Strong financial acumen, including budgeting, COGS, landed cost, working capital, and P&L impact
• Working knowledge of retailer and Amazon compliance requirements, including EDI, routing guides, and chargebacks
• ERP experience required, NetSuite experience strongly preferred
• Data‑driven decision maker who builds KPIs and dashboards and acts on what they show
• Confident negotiator and clear communicator who can influence at every level, from factory floor to boardroom
• A builder, not just a manager: comfortable setting strategy in the morning and rolling up your sleeves in the afternoon
• Comfortable navigating a growing and sometimes unpredictable environment
• Have an allergic reaction to the phrase “that’s not my job”
• Position requires travel, including overnights, multiple days, and international visits to manufacturing partners (estimated 10–25%)
• Pitch in occasionally at a dog shelter, local store, or event

Bonus Points

• MBA or advanced degree
• APICS/ASCM, CPIM, CSCP, Lean Six Sigma, or similar certification
• Previous pet industry experience, especially with pet specialty and mass retail customers
• Experience scaling operations at a growing, founder‑led, or mid‑sized company
• Experience with tariff mitigation, customs compliance, and international trade programs
• Experience with NetSuite, Power BI, Shopify, EDI, WMS platforms, retailer portals, or planning tools
• Experience applying automation or AI tools to planning, reporting, or order management