Business Operations Coordinator

Benebone; Philadelphia (Philadelphia County); On-site; USD 48,000 - 64,000; Full time

Job summary

Benebone is seeking a Business Operations Coordinator in Philadelphia to streamline purchasing, production, logistics, and retailer operations. You will collaborate with factories, suppliers, warehouses, freight partners, and internal teams to keep products moving and resolve day-to-day challenges.

The role involves PO management, shipment coordination, product setup, and process improvements, with a bias for hands-on problem solving and collaboration across the business.”

Qualifications

• Coordinate purchase orders and track components and finished goods.
• Manage discrepancies between POs, invoices, inventory, and received goods.
• Coordinate with factories, suppliers, warehouses, and internal teams to support production.
• Coordinate LTL/FTL shipments and freight forwarding.
• Navigate retailer portals to manage orders, shipments, and compliance requirements.

Responsibilities

• Handle purchase order creation, tracking, receiving, and follow-up.
• Resolve discrepancies between POs, invoices, and inventory.
• Coordinate with factories, suppliers, warehouses, and internal teams to support production.
• Coordinate shipments, freight forwarding, and carrier coordination.
• Manage new item setup and ongoing retailer platform maintenance.
• Support process improvements and onsite factory visits.

Skills

Purchasing

Production coordination

Logistics coordination

Data analysis

Vendor communication

ERP systems

Education

Associate or Bachelor’s degree in business / operations / supply chain

Tools

NetSuite

Shopify

EDI

Power BI

Job description

Location: In Office 5 days a week in Philadelphia, PA (Manayunk)

About the Role:

There’s a lot that goes into getting a Benebone from the factory floor to a dog’s paws. Behind the scenes, it takes coordination across purchasing, production, logistics, and retailer operations to keep everything moving. We’re looking for an organized, resourceful, and proactive Business Operations Coordinator to help make it all happen.

In this role, you’ll work closely with factories, suppliers, warehouses, freight partners, and internal teams to keep products moving, solve problems, and tackle the everyday challenges of a growing business. No two days will look exactly alike, and you’ll have the opportunity to get involved in everything from purchase orders and freight shipments to new product launches and process improvements.

Our team needs someone who enjoys rolling up their sleeves, has a keen eye for detail, brings a positive attitude to the team, and is always sniffing out smarter ways to get things done. Someone who values collaboration, embraces our fun, dog-loving culture, and isn’t afraid to jump in wherever needed.

What You’ll Do

Purchasing & Production

• Manage purchase order creation, tracking, receiving, and follow-up for components and finished goods.
• Resolve discrepancies between purchase orders, invoices, inventory, and received goods.
• Coordinate with factories, suppliers, warehouses, and internal teams to support production.

Logistics & Transportation

• Coordinate LTL and FTL shipments, including freight forwarding.
• Maintain retailer routing guides and manage transportation requests through customer portals.
• Work with carriers, brokers, and warehouses to coordinate shipments and resolve issues.

Retailer Compliance & Product Management

• Manage new item setup and ongoing maintenance in retailer platforms.
• Coordinate product compliance testing and quality control.
• Manage customer chargebacks and compliance requests, including fill rate reports, vendor compliance, and catalog assistance.
• Navigate retailer portals to manage orders, shipments, and compliance requirements.

Collaboration & Process Improvement

• Partner with Operations, Sales, Marketing, and Finance to bring new products to market.
• Use AI and other tools to improve operational processes and efficiency.
• Support special projects and other operational initiatives.
• Participate in onsite visits to factories and suppliers.

What We’re Looking For

• Reside within commutable distance of Philadelphia, PA (Manayunk) - This is an in-office role!
• Associate or bachelor’s degree in business administration, operations management, Supply Chain, or a related field
• Comfortable navigating a growing and sometimes unpredictable environment
• Organized, detail-oriented, and able to manage projects and priorities without letting things fall through the cracks
• Able to think analytically, communicate clearly, and work well with teammates across the business
• Have an allergic reaction to the phrase “that’s not my job”
• Pitch in occasionally at a dog shelter, local store, or event
• Position may require travel, including overnights and multiple days

Bonus Points If You Have

• Experience in order management, customer operations, sales operations, or supply chain
• Experience processing or managing customer orders in an ERP, OMS, WMS, or similar system
• Previous pet industry experience
• Experience in consumer goods, manufacturing, or ecommerce
• Experience with NetSuite, Shopify, EDI, Power BI, retailer portals, or item setup
• Record of improving processes and delivering results