Vice President of Tech Operations

Feeding America; Boston (MA); Hybrid; USD 230,000 - 350,000; Full time

Benefits offered by this job

Medical and Dental coverage

Life Insurance

Domestic Partner Insurance

Short Term Disability (Employer Paid)

Long Term Disability (Employer Paid)

Flexible Spending Accounts

401(K)

Job summary

The Greater Boston Food Bank (GBFB) is seeking a VP of Technology to lead technology operations, security, and enterprise systems across multiple sites, including its Yawkey Distribution Center. The role oversees infrastructure, cybersecurity, vendor management, and the transformation of business systems to support a mission-driven organization.

The VP will partner with Strategy & Intelligence on data, analytics, and AI, while maintaining a coherent technology agenda across the organization.

Qualifications

• Ten or more years in technology with leadership experience
• Cybersecurity program ownership in a lean environment
• Experience managing MSPs or outsourced delivery models
• ERP/WMS ownership in distribution/logistics
• Experience leading system integrations or modernization
• Budget ownership for CAPEX/OPEX
• Ability to communicate complex tech to executives
• Bachelor's degree or equivalent practical experience
• Direct experience with NetSuite and Salesforce
• Data/analytics collaboration with business units

Responsibilities

• Own day-to-day technology operations across infrastructure, network, endpoints, telephony, and end-user support at GBFB sites.
• Own cybersecurity end-to-end including IAM, endpoint protection, email security, vulnerability management, and audit readiness.
• Define enterprise architecture, integration patterns, data ownership, and release management; reduce technical debt.
• Lead the modernization by replacing manual bridges with integrated, monitored solutions.
• Manage PMO, budgets, and vendor/partner relationships; oversee CAPEX/OPEX forecasting and delivery.
• Lead a technology team across infrastructure, security, applications, and project delivery; partner with leadership on tech strategy.
• Collaborate with Strategy & Intelligence to align data, analytics, and AI initiatives with business goals.

Skills

Technology leadership

Cybersecurity program

Vendor management

ERP/WMS in distribution

System integration

Budget ownership

Executive communication

NetSuite

Salesforce

PMP/ITIL

Education

Bachelor's degree in technical discipline

Tools

NetSuite

Salesforce

Job description

The VP of Technology leads GBFB's core technology operations and the modernization of its business systems. The role owns the reliability, security, and evolution of the platforms that enable GBFB to move more than 100 million pounds of food annually — infrastructure, network, end-user services, cybersecurity, and the organization's systems of record — across the Yawkey Distribution Center and nine regional sites.

This is a build-and-run role. The VP is accountable for keeping a 24/7 distribution environment stable and secure day to day, and simultaneously for retiring the manual bridges between systems that currently constrain how GBFB operates. Where the technology environment is fragmented, the VP is responsible for making it coherent.

This role owns technology operations, cybersecurity, enterprise applications, vendor and managed service partner delivery, and the technology project portfolio. The VP works in close partnership with GBFB's Strategy & Intelligence function on data, analytics, and artificial intelligence. The VP is expected to operate as a peer and partner to that function and to maintain a single, coherent technology agenda across both.

End date

February 01, 2027

Opportunity type

Job

Category

Administration (e.g., Finance, IT, HR)

Job responsibilities

Role & Responsibilities:

Technology Operations & Service Delivery

• Own day-to-day technology operations across infrastructure, network, endpoints, telephony, and end-user support at all GBFB sites, and define, publish, and report against service levels appropriate to a distribution operation where downtime directly interrupts food moving to neighbors.

Security & Resilience

• Own cybersecurity end-to-end — identity and access management, endpoint protection, email security, vulnerability management, incident response, and organization-wide awareness training — maintaining alignment to the NIST Cybersecurity Framework and CIS Controls v8, including the policy set and evidence required for audit, cyber insurance underwriting, and Board reporting.
• Maintain and regularly test business continuity and disaster recovery plans covering the distribution center, regional sites, and cloud-hosted systems.

Enterprise Systems & Transformation

• Own the enterprise application portfolio and GBFB's systems of record, and set enterprise architecture direction: integration patterns, master data ownership, environment and release management, and technical debt reduction.
• Lead the sequenced replacement of manual bridges between systems with supported, monitored, documented integrations.
• Partner with Strategy & Intelligence to define source system requirements so data flows to the analytics platform reliably and without rework, and to maintain alignment across GBFB's full technology, data, and AI agenda.

Vendor, Budget & Portfolio Management

• Manage PMO team in evaluation, selection, and contract negotiation for technology products and services, and manage managed service partners as an integrated delivery model — setting scope, service levels, and escalation paths, and holding all partners accountable to measurable performance.
• Own technology CAPEX and OPEX budgets and the technology project portfolio: forecasting, total cost of ownership discipline, intake, prioritization, resourcing, and delivery against committed dates.

Leadership

• Lead, develop, and grow a technology team spanning infrastructure, security, applications administration, vendor management, and project delivery.
• Serve as the primary technology voice to business leaders and the executive team, working directly with all business units to translate operational need into system change and technical constraint into plain language.
• All other duties as assigned.

Skills & Qualifications

• Ten or more years of professional technology experience, including at least five years leading teams and owning a full IT operating environment.
• Demonstrated accountability for a cybersecurity program in an organization without a large dedicated security staff.
• Track record managing managed service providers or other outsourced delivery models.
• Experience owning ERP and/or warehouse management systems in a distribution, logistics, manufacturing, or supply chain environment.
• Experience leading system integration or modernization work from definition through delivery.
• Ownership of CAPEX and OPEX budgets.
• Ability to communicate complex technical concepts clearly to non-technical stakeholders, including executives and Board members.
• Bachelor's degree in a technical discipline, or equivalent practical experience.
• Direct experience with NetSuite and Salesforce
• Experience operating in a structure where data and analytics sit in a partner function rather than reporting to technology.
• Relevant certifications such as PMP or ITIL
• Nonprofit, food banking, or mission-driven organizational experience preferred
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work in an office environment.
• Ability to sit for up to 3 hours at a time.
• Ability to lift up to 25 pounds with or without assistance.
• Ability to use hands for simple grasping and fine manipulations.
• Ability to travel based on business needs.

Hybrid:

This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy on the team’s designated days. This schedule is subject to change based on the organization’s mission to end hunger.

• Medical and Dental coverage are available to all full-time and part-time employees who work a minimum of 30 hours a week and their dependents effective upon hire date.
• Life Insurance provided at no cost, including accidental death and dismemberment (AD&D) insurance.
• Domestic Partner Insurance
• Employer Paid Short Term Disability is provided at no cost to eligible employees and will replace income up to 60%.
• Employer Paid Long Term Disability is provided at no cost to eligible employees and pays 60% of base salary should an employee become totally disabled for more than 13 weeks.
• Flexible Spending Accounts allow employees to reimburse themselves for certain health care and dependent care with tax-free money from their paycheck.
• 401(K): New team members are automatically enrolled in the 401(k) on their date of hire and have the option to change the status at any time.

The Greater Boston Food Bank (GBFB) is the engine behind Eastern Massachusetts’ hunger-relief system. As the largest food bank in New England, we fuel a distribution network that provides more than 92 million meals every year to our neighbors across 190 cities and towns. Our work empowers the 1 in 3 Massachusetts residents facing hunger to put healthy food on their tables. A member of the Feeding America network, we are among the largest food banks in the country and work with 600 Agency Partners across Eastern Massachusetts. Through hunger relief, community engagement, research, advocacy, and thought leadership, we have the power to end hunger here.

The Greater Boston Food Bank is an equal opportunity employer, and we work diligently to attract, recruit and retain talented employees with diverse backgrounds who have developed a variety of professional skills and experiences that enhance our organization’s ability to make a real difference in the lives of the people in our community.

Affirmative Action/EEO Statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

You have the power to help end hunger here. Join us.