Lead Service Designer, Global Payments & Trade

BNY Mellon; New York (NY); On-site; USD 102,000 - 253,000; Full time

Benefits offered by this job

Competitive compensation

Flexible global resources

Generous paid leaves

Job summary

BNY Mellon is seeking a Lead Service Designer to optimize servicing processes in New York, NY. This role requires collaborating with product managers and engineers while ensuring a user-first approach to design. The ideal candidate will possess advanced skills in Figma and Miro, with a strong focus on user experience and journey mapping.

The position offers a competitive salary between $102,000 and $253,000 per year, along with comprehensive benefits and a culture promoting excellence and innovation.

Qualifications

• Experience in user-centered design.
• Strong journey mapping capabilities.
• Cross-functional collaboration experience.
• Proficiency with Figma and Miro.
• Design system knowledge.
• Knowledge of complex systems.
• Effective communication and storytelling.
• Mentorship and leadership experience.

Responsibilities

• Lead with a user-first approach to design.
• Map and analyze user journeys for improvements.
• Align design with business goals with stakeholders.
• Create high-fidelity wireframes and prototypes.
• Contribute to a global design system.
• Design solutions for complex system challenges.
• Communicate design concepts to stakeholders.
• Mentor junior designers and elevate team standards.

Skills

User-centered design

Journey mapping

Cross-functional collaboration

Figma proficiency

Miro proficiency

Design system knowledge

Complex systems understanding

Communication

Mentorship

Leadership

Job description

BNY Mellon is seeking a Lead Service Designer to optimize servicing processes in New York, NY. This role requires collaborating with product managers and engineers while ensuring a user-first approach to design. The ideal candidate will possess advanced skills in Figma and Miro, with a strong focus on user experience and journey mapping.

The position offers a competitive salary between $102,000 and $253,000 per year, along with comprehensive benefits and a culture promoting excellence and innovation.