Vice President, Client Enablement (Project Management - Client Program Office)

BNY; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY is seeking a Vice President, Client Enablement - Project Management in New York City to join the Global Payments & Trade, Client Program Office team. You will lead onboarding, transitions and complex client programs, mentor teams, and partner with product and technology to ensure seamless handoffs.

The role requires a Bachelor's degree and extensive PM experience, including client implementations. Excellent communication and escalation management are essential as you guide clients to

Qualifications

• Bachelor's degree or equivalent is required.
• 7–10 years total work experience with 5–7 years in project management, including client implementations.
• Applicable local/regional licenses or certifications as required by the business.

Responsibilities

• Advise clients and provide project management support for onboarding/transition/conversion projects.
• Coach and guide on project management and escalation handling.
• Collaborate with product/technology teams to ensure proper hand-offs and integration.
• Track metrics and report outcomes of client enablement projects.
• Develop methodologies and processes to improve client onboarding and project delivery.

Skills

Project management

Client onboarding

Mentoring

Education

Bachelor's degree

Job description

Job Description

We’re seeking a future team member for the role of Vice President, Client Enablement - Project Management, Client Program Office (CPO) to join our Global Payments & Trade, Client Program Office (CPO) team. This role is located in New York City, New York.

In this role, you’ll make an impact in the following ways:

• Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
• Coaches and guides on project management.
• Serves as an escalation point for complex issues.
• Advises and guides clients on appropriate solutions and shepherds through to resolution.
• Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
• Participates with team in activities that align with their functional objectives.
• Adheres to team standard operating procedures.
• Tracks and reports on results and outcomes for client enablement projects.
• Understands team metrics and dashboards.
• Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
• Resolves complex client onboarding/transition/conversion issues.

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7–10 years of total work experience and at least 5–7 years of project management experience, including client implementation and project management experience, preferred.
• Applicable local/regional licenses or certifications as required by the business.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.