Vice President, Client Enablement & Onboarding Lead

BNY Mellon; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

BNY Mellon seeks a Vice President, Client Enablement in the Project Management Office (CPO) to lead client onboarding and transition programs in NYC. You will guide project management practices, coach teams, and act as a senior escalation point for complex issues, ensuring smooth client experiences.

The role emphasizes coordinating with product, technology and service peers, establishing standard methodologies, and reporting outcomes against defined metrics.

Qualifications

• Bachelor's degree or equivalent is required.
• 7–10 years total work experience with 5–7 years in project management.
• Experience in client implementation and project management preferred.

Responsibilities

• Advise clients or provide PM support for onboarding/transition/conversion projects.
• Coach and guide on project management; serve as escalation point for complex issues.
• Advise clients on solutions and shepherd to resolution.
• Develop methodologies, protocols and processes to improve PM and onboarding experiences.
• Participate with team to align with functional objectives and SOPs.
• Track and report results/outcomes; understand team metrics and dashboards.
• Liaise with product/tech/client service peers for integrated hand-offs and activities.
• Resolve complex client onboarding/transition/conversion issues.

Skills

Project management

Client onboarding

Stakeholder coaching

Issue escalation

Process improvement

Education

Bachelor's degree

Job description

BNY Mellon seeks a Vice President, Client Enablement in the Project Management Office (CPO) to lead client onboarding and transition programs in NYC. You will guide project management practices, coach teams, and act as a senior escalation point for complex issues, ensuring smooth client experiences.

The role emphasizes coordinating with product, technology and service peers, establishing standard methodologies, and reporting outcomes against defined metrics.