VP, Client Implementations & Onboarding Leader

BNY Mellon; Florida; On-site; USD 120,000 - 160,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Implementations Manager for the Client Activation Team in Lake Mary, FL. This leadership role involves managing complex client onboarding and conversion projects, ensuring high-quality delivery and client satisfaction.

The ideal candidate has a Bachelor's degree, 5-10+ years of experience, and is skilled in project management. The position values strong leadership and collaboration with internal teams to meet client needs effectively.

Qualifications

• 5-10+ years of total work experience preferred.
• Project Management Certification is strongly preferred.
• Experience in client-facing and/or project management roles is strongly recommended.

Responsibilities

• Responsible for project/program management of complex projects and programs for new business.
• Coordinates the planning, scheduling, reporting, and issue/risk tracking.
• Leads Client Conversion and Change improvement initiatives.

Skills

Project Management

Client Management

Leadership

Education

Bachelor's degree or equivalent

Job description

Vice President, Client Implementations Manager

We're seeking a future team member for the role of Vice President, Client Implementations Manager to join our Client Activation Team. This role will be located in Lake Mary, FL.

In this role, you will make an impact in the following ways:

Responsible for project/program management of complex projects and programs for new business.

Collaborates with internal Key Partners and clients to facilitate the conversion of new client's assets, processes, and procedures from current custodian(s) to BNY.

Deploys full program governance with standard artifacts to track project plan assignments.

Coordinates the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.

Lead Client Conversion and Change improvement initiatives.

Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction

Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams

Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models

To be successful in this role, we're seeking the following:

Bachelor's degree or the equivalent

5 -10+ years of total work experience preferred

Project Management Certification is strongly preferred

Experience in client-facing and/or project management roles is strongly recommended