Vice President, Client Implementations Manager

BNY Mellon; Florida; On-site; USD 120,000 - 160,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Implementations Manager for the Client Activation Team in Lake Mary, FL. This leadership role involves managing complex client onboarding and conversion projects, ensuring high-quality delivery and client satisfaction.

The ideal candidate has a Bachelor's degree, 5-10+ years of experience, and is skilled in project management. The position values strong leadership and collaboration with internal teams to meet client needs effectively.

Qualifications

• 5-10+ years of total work experience preferred.
• Project Management Certification is strongly preferred.
• Experience in client-facing and/or project management roles is strongly recommended.

Responsibilities

• Responsible for project/program management of complex projects and programs for new business.
• Coordinates the planning, scheduling, reporting, and issue/risk tracking.
• Leads Client Conversion and Change improvement initiatives.

Skills

Project Management

Client Management

Leadership

Education

Bachelor's degree or equivalent

Job description

We're seeking a future team member for the role of Vice President, Client Implementations Manager to join our Client Activation Team. This role will be located in Lake Mary, FL.

Responsibilities:

• Responsible for project/program management of complex projects and programs for new business.
• Collaborates with internal Key Partners and clients to facilitate the conversion of new client’s assets, processes, and procedures from current custodian(s) to BNY.
• Deploys full program governance with standard artifacts to track project plan assignments.
• Coordinates the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.
• Lead Client Conversion and Change improvement initiatives.
• Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction.
• Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams.
• Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models.

Qualifications:

• Bachelor's degree or the equivalent.
• 5-10+ years of total work experience preferred.
• Project Management Certification is strongly preferred.
• Experience in client-facing and/or project management roles is strongly recommended.