VP, Client Implementations & Onboarding Leader

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 120,000 - 150,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Implementations Manager to join our Client Activation Team in Pittsburgh, PA. This role leads complex onboarding and conversion programs, coordinating assets, processes, and governance across multiple internal groups and external stakeholders.

The ideal candidate has 5–10+ years of project management experience with strong client-facing skills and a PMP or equivalent certification preferred.

Qualifications

• Bachelor's degree or the equivalent.
• 5-10+ years of total work experience preferred.
• Project Management Certification is strongly preferred.
• Experience in client-facing and/or project management roles is strongly recommended.

Responsibilities

• Manage complex projects and programs for new business.
• Collaborate with internal partners and clients to facilitate the conversion of new client assets, processes, and procedures from current custodian(s) to BNY.
• Deploy full program governance with standard artifacts to track project plan assignments.
• Coordinate the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.
• Lead Client Conversion and Change improvement initiatives.
• Provide leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction
• Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams
• Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models

Skills

Project management

Client-facing

Leadership

Stakeholder management

Communication

Education

Bachelor's degree

Job description

BNY Mellon is seeking a Vice President, Client Implementations Manager to join our Client Activation Team in Pittsburgh, PA. This role leads complex onboarding and conversion programs, coordinating assets, processes, and governance across multiple internal groups and external stakeholders.

The ideal candidate has 5–10+ years of project management experience with strong client-facing skills and a PMP or equivalent certification preferred.