Vice President and Chief Operating Officer

Arkansas Hospice; North Little Rock (AR); On-site; USD 100,000 - 160,000; Full time

Job summary

Arkansas Hospice is seeking a Vice President and Chief Operating Officer to lead day-to-day operations and collaborate with leadership to ensure quality outcomes and operational excellence. The COO will support the organization’s mission and oversee administrative departments, aligning functions to enhance efficiency and innovation in care delivery.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan With Company Match

Paid time off (PTO) program up to 208 hours a year

Tuition and certification reimbursement

Employee Assistance Program (EAP)

Mileage reimbursement for company travel

Company paid life insurance policy up to $15,000

Free parking at all locations

Supplemental Insurance (e.g., Short-term disability)

Flexible work hours and the opportunity to work with a dedicated team

Qualifications

• Minimum of five (5) years management or administrative experience in healthcare.
• Extensive travel may be required; reliable transportation needed.
• Knowledge of regulatory compliance in healthcare/hospice.

Responsibilities

• Oversee day-to-day operations and ensure operational excellence.
• Collaborate with senior leadership on strategic planning.
• Drive performance through data analysis and implementation of KPIs.

Skills

Leadership

Analytical skills

Communication

Decision-making

Interpersonal skills

Education

Bachelor’s degree in health care administration or related field

Master’s degree

Job description

Vice President and Chief Operating Officer

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Vice President and Chief Operating Officer

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Join to apply for the Vice President and Chief Operating Officer role at Arkansas Hospice

Medical, Dental, and Vision Insurance

Company paid life insurance policy up to $15,000

FSA and FSA Dependent care

Supplemental Insurance such as Short-term disability, Long-Term disability, etc.

401(k) Retirement Plan With Company Match

Paid time off (PTO) program to total up to 208 hours a year

Tuition and certification reimbursement for qualified employees

Employee Assistance Program (EAP).

Free parking at all locations.

Compensation

Mileage reimbursement for company travel.

Arkansas Hospice offers competitive wages and base our pay rates off each candidate’s years of experience. The rates that are listed on the Indeed job site are not ours and are not accurate.

Position Summary

The Chief Operating Officer provides leadership and day-to-day operations and collaborates with leadership across all service lines to ensure quality outcomes and operational excellence. The Chief Operating Officer (COO) ensures the organization's mission is fully supported by overseeing administrative departments (excluding Finance), aligning internal functions to enhance efficiency, promoting innovation and quality, and overall operational effectiveness. Through strategic collaboration with other leaders, the COO fosters an agile and responsive organization that continuously improves to meet the evolving needs of the mission and those it serves. The COO serves as a member of the senior leadership team, and acts in collaboration with and under the authority of the Chief Executive Officer, within the policies of the Board of Directors, and in accordance with the mission and philosophy of Arkansas Hospice, Inc.

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance

Company paid life insurance policy up to $15,000

FSA and FSA Dependent care

Supplemental Insurance such as Short-term disability, Long-Term disability, etc.

401(k) Retirement Plan With Company Match

Paid time off (PTO) program to total up to 208 hours a year

Tuition and certification reimbursement for qualified employees

Employee Assistance Program (EAP).

Free parking at all locations.

Compensation

Mileage reimbursement for company travel.

Arkansas Hospice offers competitive wages and base our pay rates off each candidate’s years of experience. The rates that are listed on the Indeed job site are not ours and are not accurate.

Position Summary

The Chief Operating Officer provides leadership and day-to-day operations and collaborates with leadership across all service lines to ensure quality outcomes and operational excellence. The Chief Operating Officer (COO) ensures the organization's mission is fully supported by overseeing administrative departments (excluding Finance), aligning internal functions to enhance efficiency, promoting innovation and quality, and overall operational effectiveness. Through strategic collaboration with other leaders, the COO fosters an agile and responsive organization that continuously improves to meet the evolving needs of the mission and those it serves. The COO serves as a member of the senior leadership team, and acts in collaboration with and under the authority of the Chief Executive Officer, within the policies of the Board of Directors, and in accordance with the mission and philosophy of Arkansas Hospice, Inc.

Qualifications

Education: Bachelor’s degree in health care administration, business or a related field; Master’s degree a plus. Relevant experience above the minimum may substitute for the degree.

Experience : Minimum of five (5) years management or administrative experience in health care with an emphasis on operations management; hospice experience and management of multiple sites preferred.

Additional Requirements : Exceptional administrative, management, analytical and communication skills. Must have reliable transportation, automobile insurance, and a valid driver’s license. Extensive travel within the Arkansas Hospice service area required, including some overnight travel. Periodic out-of-state travel may also be required for attendance at conferences and meetings.

Primary Responsibilities

• In collaboration with the CEO and leadership team, oversee the day-to-day running of the organization and its affiliated programs to ensure efficiency and effective operations.
• Promotes a culture of ownership and commitment to the mission, vision and values of the organization, and leads employees to encourage maximum performance and dedication.
• Serves as Associate/Alternate Administrator for all Arkansas Hospice programs, serving as Administrator in the absence of the CEO.
• Assists the CEO in formulating and accomplishing the goals and strategic plans of the organization.
• Participates in new program development and implementation.
• Actively assists the CEO in preparing board materials, coordinating meetings, and maintaining clear lines of communication between the board and senior leadership.
• Data collection and analysis and respond timely to results.
• Oversee administrative departments: Information Technology, Facilities, Human Resources, and Compliance (Finance excluded).
• Drive the development of detailed business plans by engaging key stakeholders and aligning goals for both new initiatives and existing operations.
• Participate in the development and implementation of strategic planning initiatives.
• In collaboration with the CEO and leadership team, leads in the development and accomplishment of comprehensive goals for quality, satisfaction, census and financial performance.
• Produce and leverage data for decision-making, implement KPIs, and drive performance through analytics.
• Assists CEO and the other Vice Presidents in leadership development.
• Focuses on innovation and modernizing systems to ensure efficiency and excellent care.
• Serves as a voting member on the Boards of Managers of subsidiary LLCs.
• Serves as a non-voting member of the Board of Arkansas Hospice, Inc. and Arkansas Hospice Foundation, Inc.
• Advises the CEO and other executives on administrative matters and potential risks and provides comprehensive solutions to mitigate the risks.
• Supports initiatives to achieve superior HIS (HOPE) and CAHPS scores at all locations.
• In collaboration with the CEO, CFO and the leadership team, participates in the development, implementation and ongoing evaluation of the annual budget.
• Responsible for the development and implementation of administrative policies and procedures that establish clear expectations and efficient and effective program operations.
• Coordinates and prepares agendas, reports, and key documents to ensure leadership meetings are productive and aligned with organizational priorities.
• Ensures compliance with policies and procedures and applicable regulatory, licensing, certification, and accreditation requirements.
• In collaboration with the CEO and CFO, manages the contracting process and monitors contract implementation and compliance. Also, be available to assist the CFO with insurance company contracts.
• Promotes positive employee relations through open communication, fair treatment, and consistent application of policies.
• Works with HR and leadership to design employee acquisition and retention initiatives, such as professional development opportunities, bonus structures, mentorship programs, and career advancement pathways.
• Drives a culture of accountability and excellence by establishing clear expectations, providing resources, and recognizing high performance.
• Travels to each location on a regular basis to work with the local leadership to collaborate on administrative issues and mission support optimization.
• Promotes Arkansas Hospice mission and values to staff and the community; represents Arkansas Hospice and its subsidiary companies to the community as requested.
• Pursues growth and development opportunities in leadership, management education, professional, and area networking associations.
• Shares administrative call.
• Completes performance evaluations for all assigned staff in a timely manner.
• Develops budget and manages expenses within established limits.
• Manages FTE’s within established guidelines including controlling agency and overtime expenses.
• Maintains confidentiality of all information.
• Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation.
• Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
• Adheres to all organizational and departmental policies and procedures.
• Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
• Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.
• Perform other functions as directed by the Chief Executive Officer.
  
  

Competencies, Knowledge, Skills, And Abilities

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION .

• Excellent interpersonal, leadership and decision-making skills.
• Excellent performance improvement skills and ability to understand both inter- and intra-departmental processes and workflows.
• Knowledge of regulatory compliance in hospice, including Medicare, Medicaid and Arkansas Department of Health hospice regulations as well as other regulations applicable to hospice or healthcare employers such as HIPAA, OSHA, Workers’ Compensation, etc.
• Ability to manage and supervise both clinical and non-clinical positions and relate well to people from diverse cultural and educational backgrounds.
• Working knowledge of Microsoft Office and ability to learn other software applications.
• Ability to read and interpret financial statements.
• Skill in organizing and prioritizing projects and workloads to meet deadlines.
• Ability to communicate effectively both orally and in writing.
• Ability to follow basic safety policies and procedures.
• Ability to use good judgment and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willingness to work flexible hours and travel extensively throughout the service area.
  
  

This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine.

#IND123

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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