Veterinary Surgery Liaison: Client Care & Scheduling Pro

Ethos Veterinary Health; San Diego (CA); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Competitive wages

VetBloom access

Wellness programs

Pet discount

Full benefits

Job summary

Ethos Discovery in San Diego is seeking a Veterinary Surgery Liaison for our busy 24/7 multi-spec veterinary hospital. The role focuses on exceptional client service, acting as primary contact for the Surgery department and coordinating with clinical teams to ensure timely communication.

Responsibilities include answering calls, scheduling, managing emails, maintaining patient records in EzyVet, preparing estimates, and supporting the surgery team.

Qualifications

• Minimum 3 years experience in a progressive veterinary hospital.
• Ability to work in a fast paced, highly collaborative environment.
• Detail oriented with strong organizational, communication and time management skills.
• Ability to navigate client emails and calls efficiently.
• Able to work independently in absence of direct supervision.
• Team-oriented with professional demeanor.
• Able to handle high stress situations with good judgment.

Responsibilities

• Answering incoming calls, managing messages, responding to client questions about procedures, pre-op and post-op care, medications, rechecks.
• Schedule appointments accurately.
• Efficiently manage the department emails and calls.
• Managing patient records for rDVM's and patient profiles in EzyVet.
• Preparing and updating financial estimates, and reviewing estimates with clients as needed.
• Serve as primary contact for clients and Client Care teams.
• Assist the surgery team as needed (VA experience a plus).

Skills

Excellent communication

Customer service

Time management

Detail oriented

Teamwork

Calm under pressure

Independent worker

Multitasking

Job description

Ethos Discovery in San Diego is seeking a Veterinary Surgery Liaison for our busy 24/7 multi-spec veterinary hospital. The role focuses on exceptional client service, acting as primary contact for the Surgery department and coordinating with clinical teams to ensure timely communication.

Responsibilities include answering calls, scheduling, managing emails, maintaining patient records in EzyVet, preparing estimates, and supporting the surgery team.