Surgery Liaison - Veterinary Client Care Specialist

Ethos Veterinary Health; San Marcos (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Veterinary Specialty Hospital North County is seeking a Surgery Liaison to join our specialty Surgery team in San Marcos, CA. The role focuses on coordinating surgical care, communicating with clients, and ensuring a smooth experience from consultation through follow-up.

You will work closely with Surgeons, surgical interns, veterinary technicians, assistants, clients, and referring partners to support daily surgical flow and patient care while maintaining thorough records and excellent service.

Qualifications

• One to two years of progressive veterinary experience preferred.
• Excellent client communication and education skills.
• Strong attention to detail and organizational skills.
• Effective time management in a busy specialty hospital.
• Ability to develop positive relationships with clients and colleagues.

Responsibilities

• Provide exceptional client communication and education during consultations and calls.
• Collect patient histories and assist during consultations.
• Assist surgeons with patient restraint during examinations, bandage changes, and incision checks.
• Understand and present patient treatment plans to clients.
• Manage the Surgery appointment schedule and coordinate procedures.
• Coordinate and schedule surgical procedures and ancillary services.
• Facilitate timely communication with referring veterinarians and update records.
• Complete follow-up calls and explain next steps to clients.
• Maintain accurate and organized patient information.
• Collaborate with the Surgery and hospital teams to keep care moving efficiently.

Skills

Client communication

Time management

Team collaboration

Attention to detail

Patient restraint

Job description

Veterinary Specialty Hospital North County is seeking a Surgery Liaison to join our specialty Surgery team in San Marcos, CA. The role focuses on coordinating surgical care, communicating with clients, and ensuring a smooth experience from consultation through follow-up.

You will work closely with Surgeons, surgical interns, veterinary technicians, assistants, clients, and referring partners to support daily surgical flow and patient care while maintaining thorough records and excellent service.