Surgery Liaison, Veterinary Assistant

Ethos Veterinary Health; San Marcos (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Veterinary Specialty Hospital North County is seeking a Surgery Liaison to join our specialty Surgery team in San Marcos, CA. The role focuses on coordinating surgical care, communicating with clients, and ensuring a smooth experience from consultation through follow-up.

You will work closely with Surgeons, surgical interns, veterinary technicians, assistants, clients, and referring partners to support daily surgical flow and patient care while maintaining thorough records and excellent service.

Qualifications

• One to two years of progressive veterinary experience preferred.
• Excellent client communication and education skills.
• Strong attention to detail and organizational skills.
• Effective time management in a busy specialty hospital.
• Ability to develop positive relationships with clients and colleagues.

Responsibilities

• Provide exceptional client communication and education during consultations and calls.
• Collect patient histories and assist during consultations.
• Assist surgeons with patient restraint during examinations, bandage changes, and incision checks.
• Understand and present patient treatment plans to clients.
• Manage the Surgery appointment schedule and coordinate procedures.
• Coordinate and schedule surgical procedures and ancillary services.
• Facilitate timely communication with referring veterinarians and update records.
• Complete follow-up calls and explain next steps to clients.
• Maintain accurate and organized patient information.
• Collaborate with the Surgery and hospital teams to keep care moving efficiently.

Skills

Client communication

Time management

Team collaboration

Attention to detail

Patient restraint

Job description

Surgery Liaison – Veterinary Specialty Hospital North County

$22.00–$28.00/hour (DOE)
Full-Time | Monday–Friday | 8:00 AM–4:00 PM
San Marcos, California

Veterinary Specialty Hospital North County is seeking a Surgery Liaison to join our specialty Surgery team. This role is ideal for an experienced veterinary professional who enjoys working directly with clients, coordinating surgical care, and helping ensure patients and their families have a smooth experience from consultation through follow-up.

As a Surgery Liaison, you'll work closely with our Surgeons, surgical interns, Veterinary Technicians, Veterinary Assistants, clients, and referring veterinary partners to coordinate communication and support the daily flow of the Surgery service.

Duties

• Provide exceptional client communication and education during new consultations, recheck appointments, and phone conversations.
• Collect patient medical histories and work with the Surgeon during consultations and rechecks.
• Assist Surgeons and surgical interns with patient restraint during examinations, bandage changes, suture removals, and incision checks.
• Understand and present patient treatment plans to clients.
• Manage the Surgery appointment schedule and help ensure scheduling accuracy.
• Coordinate and schedule surgical procedures and ancillary services needed for Surgery patients.
• Facilitate timely communication with referring veterinarians, including surgery reports, referral letters, histopathology results, and other patient updates.
• Complete follow-up calls after appointments and help ensure clients understand next steps in their pet's care.
• Maintain accurate and organized patient information and documentation.
• Work collaboratively with the Surgery and hospital teams to keep patient care and client communication moving efficiently.

Requirements

• One to two years of progressive veterinary experience strongly preferred.
• Excellent client communication and education skills.
• Strong attention to detail and organizational skills.
• Effective time management and ability to prioritize in a busy specialty hospital.
• Initiative, reliability, and consistent follow-through.
• Ability to work successfully in a fast-paced, highly collaborative environment.
• Confidence working with animals and assisting with patient restraint.
• Ability to develop positive, long-term relationships with clients, colleagues, and the veterinary community.
• Commitment to supporting the mission and core values of Veterinary Specialty Hospital.

Benefits

Eligible full-time employees receive a comprehensive benefits package that may include:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer contribution
• Paid vacation and sick time
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Employee pet benefits
• Continuing education and professional development opportunities
• Career growth opportunities within VSH North County and Ethos Veterinary Health

About Veterinary Specialty Hospital North County

Veterinary Specialty Hospital North County is a 24-hour emergency and specialty veterinary hospital serving pets and families throughout North County San Diego. Our collaborative team provides advanced specialty and emergency care while working together to deliver an exceptional experience for patients, clients, and referring veterinary partners.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need.