Veterinary Surgery Liaison

Ethos Veterinary Health; San Diego (CA); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Competitive wages

VetBloom access

Wellness programs

Pet discount

Full benefits

Job summary

Ethos Discovery in San Diego is seeking a Veterinary Surgery Liaison for our busy 24/7 multi-spec veterinary hospital. The role focuses on exceptional client service, acting as primary contact for the Surgery department and coordinating with clinical teams to ensure timely communication.

Responsibilities include answering calls, scheduling, managing emails, maintaining patient records in EzyVet, preparing estimates, and supporting the surgery team.

Qualifications

• Minimum 3 years experience in a progressive veterinary hospital.
• Ability to work in a fast paced, highly collaborative environment.
• Detail oriented with strong organizational, communication and time management skills.
• Ability to navigate client emails and calls efficiently.
• Able to work independently in absence of direct supervision.
• Team-oriented with professional demeanor.
• Able to handle high stress situations with good judgment.

Responsibilities

• Answering incoming calls, managing messages, responding to client questions about procedures, pre-op and post-op care, medications, rechecks.
• Schedule appointments accurately.
• Efficiently manage the department emails and calls.
• Managing patient records for rDVM's and patient profiles in EzyVet.
• Preparing and updating financial estimates, and reviewing estimates with clients as needed.
• Serve as primary contact for clients and Client Care teams.
• Assist the surgery team as needed (VA experience a plus).

Skills

Excellent communication

Customer service

Time management

Detail oriented

Teamwork

Calm under pressure

Independent worker

Multitasking

Job description

About Veterinary Specialty Hospital: At VSH, our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

Veterinary Surgery Liaison

needed for busy surgery department in a 24/7/365 multi-specialty veterinary hospital in sunny San Diego. Work alongside with our board certified surgeons and experienced surgery technicians and expand your knowledge/expertise in a high quality environment. This position offers the opportunity for growth within the surgery service and we are willing to train motivated candidates.

SUMMARY

The Surgery Liaison is expected to provide exceptional client service. They are the primary client contact for the Surgerydepartment and their purpose is to facilitate efficient and timely communication between clients and the clinical teams. Liaisons are relied on by our team members to assist in the daily operation of the hospital and must possess a strong desire to provide service in a variety of situations.

Responsibilities include but are not limited to:

• Answering incoming calls, managing messages, responding to client questions about procedures, pre-op and post-op care, medications, rechecks, etc.
• Schedule appointments accurately
• Efficiently manage the department emails and calls
• Managing patient records for rDVM's and managing patient profiles in EzyVet
• Preparing and updating financial estimates, and reviewing estimates with clients as needed
• Serve as primary contact for clients and Client Care teams
• Assist the surgery team as needed (VA experience a plus)

Shifts

4/10 hour shifts. Part time shift may be available. Days to be determined but MUST be available to work weekends.

The pay range for this position is $24.00-35.00 per hour. Compensation is negotiable based on education, experience, and other relevant credentials.

About You

• Minimum of 3 years experience working in a progressive veterinary hospital required
• Ability to work in a fast paced, highly collaborative environment
• Detail oriented with good organizational, communication and time management skills
• Ability to navigate efficiently through client emails and calls
• Able to work independently in the absence of direct supervision and carry out specific tasks
• Work well in a team-oriented environment demonstrating friendly, respectful, courteous and professional demeanor at all times
• Able work in high stress situations and exercise good judgment as needed.
• Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all co-workers throughout the hospital in order to maintain a cohesive work environment
• Flexibility and willingness to modify work schedule according to the needs of the organization.

Benefits

• Highly competitive and comparable wages based on experience and skill set
• Partnership with Purdue VT program/scholarships
• VetBloom access: Race approved continuing education, training and curriculum library
• Health and wellness programs including access to League wellness app
• Opportunities for growth and advancement
• 75% Employee Pet discount
• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms

Benefits take effect the first of the month following 30 days of employment.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.