Veterinary Support Lead — Elevate Client Care & Ops

Banfield Pet Hospital; Reston (VA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Job summary

Banfield Pet Hospital in Reston, VA is seeking a Veterinary Technician and/or Client Service Coordinator to support the veterinary team and enhance patient care. You will recruit new clients, manage patient flow, assist with procedures, educate owners, and prepare cases for the veterinarian.

This role emphasizes professional service, accurate documentation, and collaboration with associates to maximize productivity while ensuring the comfort and wellbeing of pets.

Qualifications

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.

Responsibilities

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts

Job description

Banfield Pet Hospital in Reston, VA is seeking a Veterinary Technician and/or Client Service Coordinator to support the veterinary team and enhance patient care. You will recruit new clients, manage patient flow, assist with procedures, educate owners, and prepare cases for the veterinarian.

This role emphasizes professional service, accurate documentation, and collaboration with associates to maximize productivity while ensuring the comfort and wellbeing of pets.